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Ex6120

Francis79
Tutor

Ex6120

After a change of router, a factory reset to the 6120 and re-setup the 2.4Gz band is working OK, but the 5Gz is broadcasting but I cannot connect any devices to it that were previously connected. Unable to login to the 6120 after a fware upgrade browser does not support the protocol it is now using. Have tried different browsers no good. Any ideas?
Message 1 of 10
plemans
Guru

Re: Ex6120

1. what router did you connect it to? 

2. what method of setup did you use? WPS, the installation assistant, the app?
3. a screensnip of the browser error you get might help

4. are you able to access the extender using the IP address the router assigns it? 

5. What channel is the 5ghz using on the router?

Message 2 of 10
Francis79
Tutor

Re: Ex6120

Vodafone router
Setup via gui, wps didnt work
Message read 'This site can’t provide a secure connection as the requested website uses an unsupported protocol.'
Unable to access via ip address same message
Not sure of 5ghz channel
Regards
Message 3 of 10
plemans
Guru

Re: Ex6120

which vodafone router? 

Usually with the site notice, there's a way around it. 

https://www.youtube.com/watch?v=n3Mu1z6U8aQ

here's a video of methods you can try. 

 

to find out what channel for 5ghz, log into your router and check it

 

Message 4 of 10
Francis79
Tutor

Re: Ex6120

Managed to logon to 6120 after clearing browser history
5GHz is using router channels 100(p) +104+108+112, router is set to auto
5GHz on 6120 is set as:
Wireless AP on
Broadcast name on
Wifi protected setup configured
Wifi channel auto
Wifi password same as existing network

Any ideas ?
Message 5 of 10
Francis79
Tutor

Re: Ex6120

Vodafone router I think is a THG3000 intelligent WiFi hub
Message 6 of 10
Francis79
Tutor

Re: Ex6120

5GHz on router is auto and channels allocated are 100(p)+104+108+112
Message 7 of 10
plemans
Guru

Re: Ex6120

Try changing your 5ghz wifi to either 36-48 or 149-165. 

I don't believe the EX6120 supports the dfs channels. 

If that doesn't work, take a look at the vodafone forums. There's a ton of posts about that router and not working with extenders. maybe its gotten an update but there's a bunch without any clear answer. 

Message 8 of 10
Francis79
Tutor

Re: Ex6120

You are absolutely right about the Vodafone router, after spending nearly a hour on chat with them it turns out that you cannot change the 5GHz channels allocated even in Expert mode. Fortunately all my devices seem to work on the 2.4GHz channel.

I was hoping to dedicate the 5GHz channel to my Amazon Fire as I did when I had the EE Router. Thanks for your help and advice.

Message 9 of 10
plemans
Guru

Re: Ex6120

the EX6120 has an access point mode. meaning if you can hardwire it in with ethernet or powerline, you could connect it that route and run it in access point mode. 

Message 10 of 10
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