Forum Discussion

Aspirant

May 05, 2016

Solved

Apps Will not Download/Install to RN104

When I try and install any of the many available apps listed, the Progress Bar says "Downloading" and shortly thereafter I get a box that says "Apps operation failed" and "Aplication xyz cannot be downloaded at this time". This has gone on ever since I purchased the machine a couple of months ago and I decided to find out just what the problem is.

My ATT Uverse comes into their router and from to a hub in the office to the NAS box. I can download apps to my phone onsoftware to my Win10 PC on the same hub as the NAS all day long. I can download the apps ftom the ReadyNAS website to my PC with no trouble.

Any ideas would be appreciated?

Netgear Apps & Add-ons

Rockman
May 09, 2016
Well, I have no idea what I did right but things seems to be working. I reloaded the OS for the upteenth time, set the static IP address for my network and rebooted. Suddenly RC "sees" the machine and the app downloaded/installed. Beats the heck out of me.

Just sign me as "clueless"

6 Replies

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mdgm-ntgr
NETGEAR Employee Retired
May 06, 2016
Do your email alerts work?

If you set a static I.P. address on the NAS did you remember to specify the DNS server addresses?
- Rockman
  Aspirant
  May 07, 2016
  mdgm wrote:
  Do your email alerts work?
  
  If you set a static I.P. address on the NAS did you remember to specify the DNS server addresses?
  
  Yes, the DNS Servers are all set. I tried to get email set up since you asked but unsuccessfully so far. Keepts saying "check smtp settings" and other than Outlook is set to SSL and this software says TLS, the Outgoing Server, Port, and id settings are all the same.
  - StephenB
    Guru - Experienced User
    May 07, 2016
    Is Outlook using an SMTP server?
Retired_Member
May 09, 2016
The easiest way to check Internet Connectivity from the GUI is to click "Check for Update" in home page. If you get a message (Update available or not update available), it means Internet Connectivity is OK. If you don't get any message, it's not ;)
- Rockman
  Aspirant
  May 09, 2016
  Well, I have no idea what I did right but things seems to be working. I reloaded the OS for the upteenth time, set the static IP address for my network and rebooted. Suddenly RC "sees" the machine and the app downloaded/installed. Beats the heck out of me.
  
  Just sign me as "clueless"