D7800 - AC2600

[Jn_82]

Hi,

i was using the Netgear Genie before and now they are not supported any longer. i tried to use nighthawk App however my Netgear Nighthawk X4S AC2600 model D7800 is displaying not support by nighthawk app. 

ive check the website for nighthawk compatibilities and AC2600 is listed on the website. 

can anyone give advice how to fix it.

thanks in advance

[michaelkenward · Accepted solution]

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@Jn_82 wrote:

can anyone give advice how to fix it.

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Fix what?

Nothing will persuade the D7800 to work with the Nighthawk app.

Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support

You need new firmware to work with the Nighthawk app. The D7800 is to old (2015) for that.

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ive check the website for nighthawk compatibilities and AC2600 is listed on the website. 

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AC2600 is not a unique Netgear model number. Many devices come with the AC tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds. Some AC2600 routers work with the app, but not your modem/router..

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i was using the Netgear Genie before and now they are not supported any longer.

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You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which were you using?

The desktop app is still around.

genie | Product | Support | NETGEAR

For the mobile app, you may have to find one of those sites that stores old sofwtare.

What do you plan to use the genie to do?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

DSL Modems & Routers

[michaelkenward · Accepted solution]

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@Jn_82 wrote:

can anyone give advice how to fix it.

---

Fix what?

Nothing will persuade the D7800 to work with the Nighthawk app.

Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support

You need new firmware to work with the Nighthawk app. The D7800 is to old (2015) for that.

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ive check the website for nighthawk compatibilities and AC2600 is listed on the website. 

---

AC2600 is not a unique Netgear model number. Many devices come with the AC tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds. Some AC2600 routers work with the app, but not your modem/router..

---

i was using the Netgear Genie before and now they are not supported any longer.

---

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which were you using?

The desktop app is still around.

genie | Product | Support | NETGEAR

For the mobile app, you may have to find one of those sites that stores old sofwtare.

What do you plan to use the genie to do?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

DSL Modems & Routers

[Jn_82]

Thank you Michael

What do you plan to use the genie to do?

 - I was using genie for parental control and checking anyone i don't know  connecting to my wifi. 

But i guess i need to upgrade my modem soon. 

[michaelkenward]

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@Jn_82 wrote:

 - I was using genie for parental control and checking anyone i don't know  connecting to my wifi. 

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The old genie may have done some of that and maybe still around, but parental controls are a changing arena. Netgear has removed the ability to use the old free parental controls, although there are ways around that.

Open DNS backed out of the Netgear collaboration on free parental controls some time ago.

NOTICE: Live Parental Control Service based on Ope... - NETGEAR Communities

Netgear now offers various subscriptions for parental controls.

Which products support NETGEAR Smart Parental Controls? | Answer | NETGEAR Support

What subscription plans are available for NETGEAR Smart Parental Controls? | Answer | NETGEAR Suppor...

Other devices support Circle, another subscription service. But that too seems to be a moveable feast:

Which NETGEAR routers support Circle Smart Parental Controls? | Answer | NETGEAR Support

There may be  more recent stuff out there. It is hard to keep up.

What is Live Parental Controls? | Answer | NETGEAR Support

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But i guess i need to upgrade my modem soon. 

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Unfortunately, Netgear and most brands have pulled out of the DSL modem market.

I don't think any of Netgear's shrinking range of DSL modem routers supports the paid for parental controls.

If you are using the D7800 as a modem/router, then you can use it in modem only (bridged) mode and then add a new router to the network.It has a few drawbacks, but maybe not fatal.