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Forum Discussion

XaveSun's avatar
XaveSun
Guide
Jul 21, 2020

Problem using SD card in Meural Canvas II

I submit this question here as I did not get any reply from the support meural's team (support@meural.com) I cannot use an SD HC card to see my photos with the Meural Canvas II. I have followed the ...
sefo's avatar
sefo
Initiate
Mar 16, 2021

Bravo to XaveSun for the polite tone in his query. I am more upset than he is in his post.

I have no solution. I have had exactly the same problem.  I got instructions after phoning the support number, but after following them, see nothing of an SD card on Browse. WHO is in charge of helping users here?

  • XaveSun's avatar
    XaveSun
    Guide
    Mar 17, 2021

    Dear sefo, here below is a contribution I made to another thread on the topic. You might want to search for the subject "Meural Canvas II storage" in order to have a look to the whole discussion. Hope it helps and good luck :)

    Re: Meural Canvas II storage

    I don't recall all the steps right now, but it was a kind of "hard reset" (you needed to disconnect the mains cable from the back of the frame, then insert the SD card, then boot up the frame again, etc, in order for the frame to recognize the SD card). But again, I don't remember all the steps. I think the frame even downloaded the latest firmware version. You'd better call Support and talk to an agent.

    Since I did it in July last year, it works fine with the playlists I have defined in my SD card, with my own pictures. But still, the local pictures in the SD card cannot be managed from the app, which makes it not very user friendly.

    This product is "born in the cloud" and its purpose is to make you subscribe to the art gallery services they have and make you buy cloud storage, so the SD card option is just a " workaround" and it is deffinitely out of Netgear's interest.