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The EDA500 shipped with the same caddies as the earliest OS6 models. The chassis is identical to the 316, 516, and 716. They did not accept the "alternative hole pattern" now used by some larger drives. But the new ones that do support that configuration fit fine in an EDA500 (and all other desktop OS6 native NAS). So whichever you get, you should be fine.
The plastic inserts are just a convenience. And one for which I don't really understand the usefulness, since one does not swap out drives very often. Just use the provided screws to hold the drive. If you lost them, screws for SuperMicro servers with 3.5" drives work well and can be purchased on Amazon.
The EDA500 also comes with a "spare" caddy, since it uses the same chassis as a 316, 516, and 716 but can only accept 5 drives.
The plastic insert is not what broke. The plastic closing latch is what broke. I have installed drives using screws many times and that is not the issue. I can no longer lock the drive in place since the closing latch will not lock closed.
I did attempt to get support this morning to get a replacment drive tray. I have attached the note that I got after I created a case number. It basically says I needed to pay for support since my 90 day complementary support had ended, even though my 5 year warranty was still valid on the EDA500. It says I that I had 24 hours to contact support or my case number would expire. There was no phone number listed to call for warranty support.
I did receive multiple emails later that reminded me to call immediately or my support case would expire. These actually had a phone number to call.
I was able to finally get ahold of a support person and he said that I should receive a replacement tray sometime in the future.
OK, that. I have compared older caddies to newer ones and do see that that portion is quite a bit thinner on the newest ones. I also had one break there, but I found the broken off piece and epoxied it back on, It works just fine if you fully fill in the gap in the middle, you just have to leave the outside free of anything, especially the lip at the bottom.
Apologies, the part number might not be available to be purchased separately. I'll try to check how we will be able to help..Kindly PM me your details for contact.
I finally did get ahold of support and they did find the EDA500 Replacement Disk Tray part number that according to the User Manual is a unique configuration compared to other NAS devices. They have shipped me a replacement tray that I hope will fit. I will see when it arrives.
The EDA500 shipped with the same caddies as the earliest OS6 models. The chassis is identical to the 316, 516, and 716. They did not accept the "alternative hole pattern" now used by some larger drives. But the new ones that do support that configuration fit fine in an EDA500 (and all other desktop OS6 native NAS). So whichever you get, you should be fine.
