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May 08, 2021

Solved

Firmware 6.10.5 web interface broken in final release

My RN10200 had a 2tb drive die - so I replaced with two 4TB Seagate Iron Wolf NAS drives. There was a notice that a new version of the firmware was available 6.10.5 so I figured I should update this....

ChuckMilne
May 09, 2021
I was eventually able to get Firefox on my laptop to get on the the NAS web interface after doing a lot of playing around clearing caches/histories, etc. So I chose the firmware update feature in the interface to go back to the 6.10.3 version. After a reboot this seem to allow access to the NAS interface from everywhere again. So I'm not sure what the advantages might be of 6.10.5 - but the problems with the web interface seem to negate any improvements that might be in the latest version. So I'd be wary of this available update and treat the latest version as being still in beta.

The 6.10.3 inteface does keep coming up and saying that a later release (6.10.4) is available and do I want to install that. But after my experience with 6.10.5 I think I'll keep replying to ignore the optional update and stick with 6.10.3 that has been stable for a long while.

Regards,
Chuck.

Calitos

Tutor

May 21, 2021

Steps:

1.- Download and unzip the firmware version 6.10.4:
https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4
2.- Restart the NAS
3.- Open the web interface in an inprivate window
4.- In settings-update disable automatic firmware updates and notifications for update.
5.- Install the firmware downloaded manually

StephenB
Guru
May 21, 2021
Calitos wrote:

3.- Open the web interface in an inprivate window

Some posters have said they could not do this (it had the same log in problem as a normal browser window).

Did you have trouble with this step?

What browser were you using?
- Calitos
  Tutor
  May 21, 2021
  Everything worked by following those steps. I don't know if all the steps are necessary, but it only worked by doing it in an inprivate window immediately after rebooting the NAS. My Browser is Microsoft Edge Version 90.0.818.62
  - StephenB
    Guru
    May 21, 2021
    Calitos wrote:
    
    but it only worked by doing it in an inprivate window immediately after rebooting the NAS. My Browser is Microsoft Edge Version 90.0.818.62
    
    Interesting clue.
    
    FWIW, people with the problem are saying that they can access the NAS web ui using internet explorer (w/o the inprivate window).
    
    I haven't had the problem myself.
Calitos
Tutor
May 24, 2021
Steps:
1.- Download and unzip the firmware version 6.10.4:
https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4
2.- Restart the NAS
3.- Open the web interface in an inprivate window
4.- In settings-update disable automatic firmware updates and notifications for update.
5.- Install the firmware downloaded manually
I have solved the problem again by downgrade the firmware to 6.10.4 on an RN104. This time I have only been able to access after disabling the cache in an inprivate window:

Press F12 or open developer tools from within Chrome's settings (Settings> More tools> Developer tools). Click the cog in the top right of the pop-out box. Check the "Disable Cache (while DevTools is open)" setting box.