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Forum Discussion
Can't connect via VPN "The VPN Group list is empty"
Hi, Our user cannot connect via VPN. The client says: "The VPN Group list is empty" The VPN group and user are correctly listed in the Insight web site. I tried removing and re-adding the us...
Hi,
This morning the VPN client was spontaneously able to connect to the router without a problem, and the Insight app VPN diagnostic now shows GOOD. I assume that something must have been going on behind the scenes since I didn't work on this problem yesterday and haven't rebooted the router since they day we were told to do so.
We are glad it is working again,
John
Hello Crash_HI,
thank you for your feedback, our engineers were able to solve this problem.
I am happy that it works again!
Have a nice day!
Best regards,
DamianM
NETGEAR team
Hi,
The VPN function failed again this morning. Now it says:
"More than the number of routers that can be added to this group"
Insight app diagnostics again shows Test VPN Server connection status: BROKEN.
Thanks for your consideration.
I logged out and logged back in to the VPN Client, and now it has returned to saying:
"The VPN Group list is Empty"
The Insight diagnostic is now showing the The test VPN server connection as GOOD.
Is there another service outage?
Thanks
Hello Crash_HI,
please restart your devices and try again. If it still doesn't work, please contact directly the support: https://www.netgear.com/uk/about/contact-us/
Best regards,
DamianM
NETGEAR teamHi,
I have restarted the router a few more times to no avail, and have contacted support.
Thanks