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6.4.0 Beta 3 and 4 problems with Plex
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6.4.0 Beta 3 and 4 problems with Plex
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Can you describe your usage of Plex in more detail?
Please also send your logs in (see the Sending Logs link in my sig).
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Re: 6.4.0 Beta 3 and 4 problems with Plex
I am using Plex Media Server Version 0.9.12.11.1406-8403350
With just the server running every night it fail at some point when not in use. I think Plex does some house keeping at night but not sure if this is relevant. Previous OS6 beta versions have been no problem. Looks like someone else on here has the same issue.
I will try and send the logs
/T
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Have the same issue, with the same version of Plex (currently 6.4.0 Beta 3)
every morning, plex is stopped : haven't found anything interesting in Plex logs
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Have you ever done any volume maintenance on this system?
llemoine can you send in your logs too (see the Sending Logs link in my sig). I'm interested in the NAS logs rather than the Plex logs.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
I think I started a new thread but will continue on this one as it is the exact same issue.
Running an RN312 here on ReadyNAS Beta 4.
LAN1 - 192.168.0.2
LAN2 - 192.168.1.2
Devices using Plex are connected through LAN1
It does seem as though Plex is being intermittently killed/terminated. This did not happen on 6.2.4 or 6.3.5 Versions.
The ReadyNAS in my environment is doing nothing more than providing storage for Documents, Downloads, Pictures and Movies etc and Plex is providing media to an Amazon Firestick.
I have PhPSysinfo and this does not get killed/terminated but the only difference is that Plex can be Toggled on/off and PhPSysinfo seems to run as a static process, therefore it cannot be toggled off.
There is unfortunately nothing in the logs either to indicate any potential 'crash' happening. It seems the NAS is killing/terminating the process in the correct manner that you would if you toggled the process ON/OFF.
Best Wishes
Vincent
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Yes - this is the exact same issue Vincent that I have with my 516. I have tried several versions of Plex.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
@Iridahonda wrote:
Yes - this is the exact same issue Vincent that I have with my 516. I have tried several versions of Plex.
Clearly it is an issue.
I think the idea that the readynas is "killing" the plex app is likely wrong, and that Vincent is reading too much into the absence of info in the plex logs. It seems far more likely that the new kernel is destabilizing plex.
Netgear (and perhaps plex) need to look into it for sure.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Are any of you using Mobile Sync? There are some Mobile Sync fixes in the latest PlexPass release: https://forums.plex.tv/discussion/62832/plex-media-server#latest
I still only have logs from one user.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
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Re: 6.4.0 Beta 3 and 4 problems with Plex
mdgm, I sent logs according to your procedure
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Though, if the Kernel is destabilizing plex then the process is ending somehow and something is ending that process.
It is not uncommon for processes to prematurely terminate without a sniff of a core log or otherwise, so no reason that the ReadyNAS would be different. It does after all run Debian just like hundreds of other servers out there.
That being said, I did perform a factory reset and reinstalled Plex like another contributor and this seems to have resolved the issue...
I think the Thoery of destablibisation is correct in some way and why just a simple removal and install of Plex doesnt fix the issue, we will never know.
What has changed from 6.3.5 to 6.4.0 does seem to have caused the issue but I think to properly diagnose from an end user point of view would require vebose logging on the Plex side and possibly the OS Side.
I don't run any MobileSync just for reference.
Best Wishes
Vincent
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Re: 6.4.0 Beta 3 and 4 problems with Plex
+1 and a reinstall of Plex did not address the issue, Plex is terminated and I have to restart the service.
Thanks
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Re: 6.4.0 Beta 3 and 4 problems with Plex
The problem is not the kernel.
We think we have identified what is causing the problem and have a change in the next beta build which will hopefully resolve this.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
@mdgm wrote:The problem is not the kernel.
We think we have identified what is causing the problem and have a change in the next beta build which will hopefully resolve this.
When I had the issue, there were other apps shutting down on me too... I think Transmission and SABnzbd were two others.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Yes, that would be consistent with the issue that we found. You may have seen services such as SMB shutdown too. This is not a bug with Plex.
Try Beta 5 once that is released.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
@mdgm wrote:Yes, that would be consistent with the issue that we found. You may have seen services such as SMB shutdown too. This is not a bug with Plex.
Try Beta 5 once that is released.
Good to know. I may have had SMB shut down on me at some time, did have to reboot the NAS once I remember. So what seems to be the issue, some "cleanup" task (shutting down services to conserve memory, maybe), gone rogue?
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Re: 6.4.0 Beta 3 and 4 problems with Plex
It is a bug with snapshot pruning.
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Re: 6.4.0 Beta 3 and 4 problems with Plex
Come to mention it I had noticed that occasionally SMB shares were not available. I just rebooted the NAS as determined this might be a network cause.
Looking forward to Beta 5 - it's great these issues are having a quick turnaround.
Cheers
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Re: 6.4.0 Beta 3 and 4 problems with Plex
I can confirm that 6.4.0-T140 (Beta 5) has resolved this issue for my ReadyNAS RN312.
Good work!
Cheers
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Re: 6.4.0 Beta 3 and 4 problems with Plex
I haven't had any apps (Plex included) shut down on me since updating to Beta 5 myself. Beta 4, Deluge would occasionally shut down on me (decided to try it instead of Transmission recently), but that is no longer the case with Beta 5. Betting it was the same issue.
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Re : 6.4.0 Beta 3 and 4 problems with Plex
After 1 week, no more Plex shutdown
Beta 5 solves this issue, thanks for fast solution !