NETGEAR will be terminating ReadyCLOUD - Lack of notice

[Vikyng]

Hello, I'm one of those who didn't received the email. Now how can I close the ready cloud service (in my RR4312 cloud page the service is reported enabled and logged-in)? How can I delete the existing users in cloud-users folder?

Thanks...🤔😕

[StephenB]

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@Vikyng wrote:

Now how can I close the ready cloud service (in my RR4312 cloud page the service is reported enabled and logged-in)?

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You should be able to turn off the service on the cloud page.

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@Vikyng wrote:

How can I delete the existing users in cloud-users folder?

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You can't delete their account from the web ui.  @AnishaA (Netgear mod) just posted that it can't be done from ssh either.

So the only way known to get rid of them is to do a factory reset, rebuild the NAS, and restore the files from backup.