Forum Discussion

Guide

Feb 17, 2016

Solved

ReadyCLOUD not connecting

I have a readycloud installed on an iMac runing MacOS 10.11.3. New install of ReadyCloud for MacOS v2 FM ver 6.4.2 I suddenly have a problem with connecting. The following situation applies: ...

Desktop client

Mobile client

ReadyCLOUD Portal

Daktari
Feb 17, 2016
I disabled IPv6 on the ethernet adapter for the RN202, this solved the problem.

Thanks, hope it helps someone else.

Daktari

Guide

Feb 17, 2016

I disabled IPv6 on the ethernet adapter for the RN202, this solved the problem.

Thanks, hope it helps someone else.

Dom-Juan

Tutor

Mar 07, 2016

Well , that didn't do it for me. I am struggling to get the Readycloud Client on Android and Windows 7 to work.

I tried with Windows PC, Samsung Note Pro tablet, local network (192....) , local via cable (ethernet), WiFi , remotely with or without VPN, and remote (4G connection, with or without VPN). With and without Router FW, device FW, and device Antivirus. I also had frequent resets etc. So I guess the obvious things have been done.

I have no trouble to remotely login to readycloud and see or even manage my NAS via the WebGUI on readycloud.netgear.com. This i do via port fwding of the secondary https port on my router and accessing it with public IP or DNS hostname. I can also access my infrastructure via my private VPN to the router (so with local IPs). So I am pretty sure that the connectivity to my SMB infrastructure is there. I access also multiple other devices. My connection there is 200Mbps dwn / 20Mbps up, So no real bottlencks here eitther i presume.

But whereas I can always login to the client (I guess this is just a local login), but I cannot get the client to get connected to the readyNAS.

- The Windows Client in the local network hangs for days showing status 'Initializing ..... ')

- The Windows Client in the remote network hangs for days showing status 'Connecting ..... ')

- Android client (on Samsung SMP905 ): discovers the NAS viw the 4G network but keeps on hanging in the status 'refresh .....' with no change. No matter if I establish a VPN to my router or not. (the measured speed of the 4G network here in NL is about 25-30Mbps (http://www.speedtest.net/)

The Clients are of course very useful when it comes to collaborative working and sharing, sync of data and directories , AND remote access to NAS.

all the nice things a cloud could do ... if that Client would just decide to work.

I wasn't a fan of using ReadynasRemote before, because it was not very userfriendly and alsways had unstable connections. But I still have hope that with the ReadyCloud application this stuff will work. Though this is becoming a little frustrating ...

So I hope that there are some good ideas around. It seems this is quite some discussions regarding these type of issues....

Cheers.

Juan

Dom-Juan
Tutor
Mar 08, 2016
Hi,
great news is that it works now !
strange thing is, I don't know how. After struggling for a week with this, today suddenly and kind of overnight I could connect from all devices, Win7, Android etc, internal and even external from inside our highly secure company network to my RN516 at my SMB branch. No FW mods were needed anywhere ; 6300 and 443 are closed. And the readycloud VPN works.
Unfortunately i can't delete the previous post of yesterday, but I can state that it is obsolete.

I am cecking the speed at the moment, because it's not fast. the standard Windows ping test (cmd line) to the readyNAS VPN IP shows about 400ms !!!!!!!

Thanks for anyone paying attention to this.
Cheers,
Juan.
- BrianL2
  NETGEAR Employee Retired
  Mar 11, 2016
  Hi Dom-Juan,
  
  Are you still experiencing slow access to your files via ReadyCLOUD? Have you tried the web portal page or mobile app instead?
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - Dom-Juan
    Tutor
    Jul 12, 2016
    Just to close this out: ReadyCloud continued to be low in performance. In the end I switched to Owncloud , and I have a very neat personal cloud , running over Softether VPN . It's very userfriendly, and the integration with my two ReadyNas'es syncing each other gives me all I need and more.
    Cheers, Juan.