Forum Discussion

Aspirant

Dec 03, 2015

ReadyCloud Client is nos connecting

Hello, Our Readycloud Client is not able to connect. This morning was working just fine. Web service is working fine. There is some kind of problem with this service? There is someone with t...

ReadyCLOUD Portal

Alfred_GS

Aspirant

Dec 04, 2015

Hello,

I can acces ReadyCloud via website. Readcyloud is on and internet service in on.

I dont think that turning ReadyCloud off and on is a option for me. Last time the users that i had assigned to the folders were all deleted and that is not a valid method because its a service we have in production.

Customers are calling us saying that the client ReadyCloud does not connect anymore, yesterday morning it worked like a charm.

The error message in the ReadyCloud windows client is: ReadyCloud servcer is unavailable.

Regards

JennC

NETGEAR Employee Retired

Dec 04, 2015

Hello Alfred_GS,

I've just tried now on Windows machine that is on the same network where the NAS is and I was able to connect to our 2 different ReadyNAS OS6 units, I also used an iPad on a different network and it connected to both ReadyNAS OS6 units we have here.

Make sure there is no security software and firewall that may be blocking the app.

Regards,

mdgm-ntgr
NETGEAR Employee Retired
Dec 07, 2015
If you are still having issues you could try rebooting the NAS, router, client machines etc. perhaps even try re-installing the latest client on the client machine.