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Forum Discussion
So much trouble trying to get readyCLOUD to work!
Hi there As a non-pro user I have to say I'm finding this whole process extremely frustrating and needlessly time-consuming. Initially the setup seemed to be going relatively well - I got as far ...
Dear MeerkatSA,
First I want to apologize for the far-less-than satisfying experience you have had with your new ReadyNAS device. We absolutely want to make sure that everyone has a quick and easy setup experience with our vast feature set. ReadyCLOUD is a feature we really want to enhance for the customer. I really appreciate you spending the time to elaborate your experience in detail. This gives me some immediate probing questions that will help me understand why these issues happened in your network.
1. Can you tell me the brand make and model for the network router you have? If not that is ok but this would be very helpful information
2. Please send me the log data Send logs ATTN Alex Pendleton, I would like to verify what happened to the system going offline completely from Time Machine and locally as well as ReadyCLOUD.
3. Can you provide the dates and times, to the best of your ability? This will help me sift through the logs easier and I can correlate the issues I see with your experience.
Thank you again for your patience with us while we help you resolve this issue. If you need to email me directly please do so, I will PM you my direct contact information.
Alexpe
Hi Alexpe
Thanks very much for your prompt response. I appreciate you taking the time to help me out.
Ok, so, to answer your questions:
1) My router is just a bog-standard router/modem combo that was provided by my ISP (Plusnet, UK). From the information on the admin page, it appears to be a Technicolor Gateway TG582N.
2) I have downloaded the logs and will forward them to you by PM in reply to your earlier message.
3) The log dates will be a little confusing because when I first set the NAS up, it insisted that the date was January 1st, 1970! (even though it was set to synchronise automatically), I tried changing it manually but the only way to do this would have been to cycle through every single month between January 1970 and November 2015. You probably won't be surprised to hear I gave up on that. Anyway, when I send you the logs i will also provide you with a full run-down of what i was doing when (including the 1970s dates where applicable).
Many thanks
Rob
Hi Alex
Are you able to give me any more information on this? I still have no cloud services.
Thanks
Rob
Hello MeerkatSA,
This was already raised to engineering and the team is already working on it.We apologize for all the inconveniences.Regards,Hi Rob,
Yes I will send you an email.
We will likely need to take this into support but I would like you to try a couplde things first.
Please check your email.
Alexpe
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