- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apparently this is a widespread problem so I wanted to share my experience.
1) I upgraded to 6.4.0 firmware from the admin page.
2) The unit was permanently stuck on "Booting ..." as reported by many others. I waited a day with no luck.
3) I did an OS reinstall from the boot menu. Same problem.
4) I installed the 6.4.0 firmware from USB. Same problem.
5) I installed the 6.4.1 release candidate firmware from USB. Same problem.
6) Finally, I did "volume read only" from the boot menu. Now I can access the admin screen and see all my data.
From reading other posts, it seems that the only remaining solution is to copy all your data off the box, do a factory reset, then write the data back to the box. Nothing on the Netgear website acknowledges that:
- This problem is severe and widespread.
- This problem, in many cases, renders the unit inoperable, and can only be fixed with new hardware or a factory reset.
Personally, I think they should just ship me a new (not refurb) ReadyNAS 316. Did I just see a pig fly by? 🙂
By the way, if I decided it was worth the money to just buy a new diskless 316, could I simply swap in my drives from the malfunctioning 316? (After backing everything up to my ReadyNAS NV+, of course.)
D
PS: A pox on your firstborn, Netgear, and a double dumbass on your ancestors.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Eric from Level 3 tech support was able to remote in and fix the problem, which has something to do with a large amount of snapshot data on the box. He deleted the snapshots and the unit works just fine now.
Going forward, he recommended doing a defrag and balance once a week. I'm also going to reduce the frequency of snapshots on the box, just to be safe.
Bottom line, the whole thing was a big inconvenience, but at least I didn't have to do a factory reset.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
Hi gerster,
Moving your disks to a new 316 would not resolve the problem. The OS, config, data volume etc. are all on the disks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
So I called tech support, who was actually quite helpful and knowledgable. The good news: they're escalating this to "level 3". The bad news: a new unit may not help, because (I'm told) the OS is stored on the disks. So even if I swap my drives into a new unit, I could still have the same problem.
I'm not happy at the prospect of having to transfer several TB of data, do a factory reset, then transfer it back. Fingers crossed for a better solution when I talk to the level 3 guys!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Eric from Level 3 tech support was able to remote in and fix the problem, which has something to do with a large amount of snapshot data on the box. He deleted the snapshots and the unit works just fine now.
Going forward, he recommended doing a defrag and balance once a week. I'm also going to reduce the frequency of snapshots on the box, just to be safe.
Bottom line, the whole thing was a big inconvenience, but at least I didn't have to do a factory reset.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
Hi gerster,
Thanks for the feedback. I hope others will try the preventive volume maintenance schedule from our support team.
Let us know if you have further questions.
Kind regards,
BrianL
NETGEAR Community Team