I had simlar inability to access files on my 314 following 6.4.1 update., Windows 7.
Using Windows Explorer, I could see shares, and even subfolders in the shares, but it wouls tall and not show the files within the subfolders--saying I didn't have access.
Using ReadyNAS softeware, I also could see the shres, the subfolders and even the files, but it refused to allow me to download them.
Having read other posts, I disabled the Antivirus APP AND the built in Antivirus real-time, and ouila'---all is well again.
Dont matter if its home or at the office. its still unusable
It's quite possible that the higher load from using a unit in the office may be a factor. Still, without your case numbers I can't see where your cases are at and see if there are any additional suggestions that I could make.
Dont matter if its home or at the office. its still unusable
It's quite possible that the higher load from using a unit in the office may be a factor. Still, without your case numbers I can't see where your cases are at and see if there are any additional suggestions that I could make.
this is utterly insane. You would be justified to say that performance could be impacted if you used a 'consumer' product in an office environment - but to say that crashes/freezes/unstability should be expected is another matter completely. I personally have zero confidence that Netgear will ever get this fixed. I plan on going back to 6.2.x as it was stable for me - and will look for a product from a different company going forward. And I say this as a ReadyNAS user of nearly 10 years.
You would be justified to say that performance could be impacted if you used a 'consumer' product in an office environment - but to say that crashes/freezes/unstability should be expected is another matter completely.
I agree it shouldn't crash/freeze no matter what the environment is.
Though I think that you should provide mdgm the case numbers he is asking for, so he can review it for you.
You would be justified to say that performance could be impacted if you used a 'consumer' product in an office environment - but to say that crashes/freezes/unstability should be expected is another matter completely.
I agree it shouldn't crash/freeze no matter what the environment is.
Though I think that you should provide mdgm the case numbers he is asking for, so he can review it for you.
This is a community forum - netgear support is found at support.netgear.com.
If you ask for support there, Netgear creates a support case (which has an assigned number). You can try email or chat. Depending on your model and purchase date, there might be a charge.
I have gone back and forth with 6.4.0 and 6.4.1 on ReadyNAS 104 (4x2TB WD+Seagate HDDs), and here is the net of my experience:
# 6.4.0
+ Response time for Samba connections (Windows Explorer) is very good, no issues.
- Is unable to work well with backup to an external USB hard-disk, the NAS just freezes and needs to be restarted by unplugging the power.
# 6.4.1 or 6.4.2 T59 beta
+ Is able to handle backups to attached USB devices, no issues
- Response to Samba connection is good initially, but gets slower quickly and soon the NAS just freezes when connected from Windows Explorer
When I went back the first time from 6.4.1 to 6.4.0, the NAS switched Disk-4 to Recovery mode, and it took 4 days to recover, and the response for everything was sluggish. So I was very nervous about losing data or going through the agony of another recovery cycle, but just for the sake of confirming it, (and since I managed a full backup to a USB HDD), I switched about 4 times (twice for each version). The issues I mentioned above was consistent. I tried the 6.4.2 beta with the link given in this thread, but the behaviour was similar to that of 6.4.1 for me, made no difference.
Overall, I would suggest that folks wait for another version to come out, as 6.4.1 really makes the NAS unsuable. Backup is very important, but still is secondary to availability of the device itself. I have switched back to 6.4.0 for now.
I should have finished my coffee before I replied.
