Cannot access RN2120

[JasonWeber]

Afternoon all,

I've spent the last two days tearing my hair out over this.

An old 2120 that we hadnt used for a while... (so, data not important)

Power on, plugged into the same network it had always been on - nothing. Cannot access web interface or shares.

Run RAIDar on same network - nothing.

Bring back to my office. Plug into same network, same switch as a PC - nothing

Try 'factory reset' using the fron coltrol - nothing

Try 'OS reinstall' - nothing

Try using the USB recovery tool. Seems to run through ok and gracefully shuts down. Turn back on - nothing.

Try rearranging the drives to deliberately break the raid array. Try USB recovery again - nothing

(Also all of the above on BOTH NICs on the ReadyNAS. Originally only one NIC was configures for a static IP)

I've pretty much run our of things to try. RAIDar just wont detect it. Period.

[StephenB]

Does RAIDar see it if you remove the disks and power it up?

[JasonWeber]

Nope - tried that already 😞

[mdgm-ntgr]

Do you recall which firmware it had on it before you tried USB Boot Recovery? Was it older than 6.4.0?

[JasonWeber]

I really dont know to be honest.

Its *possible* it was pre-6.4

[JasonWeber]

Also - disks out + tech support boot = nada

[mdgm-ntgr]

Do you have a support case open?

If so, what's the case number?

Sounds like an RMA may be the way forward here assuming the suggestion I gave in my PM doesn't work.

[JasonWeber]

No - only posted here.

I'm pretty sure it'd be out of warranty by now 😞

[mdgm-ntgr]

We're talking about the RN2120 (4-bay rackmount running ReadyNAS OS 6), right?

That has a 5 year limited hardware warranty so if you are the original purchaser from an authorised reseller it would have to still be under warranty.

[JasonWeber]

Oh - brilliant.

So should I contact the reseller? or Netgear Aus?

[JasonWeber]

I just tried to register the device with my.netgear.com and I get "This Serial number has been already registered online."

/sigh

[mdgm-ntgr]

It's already registered by you but you used a different email address.

[JennC]

Hello JasonWeber,

I checked your profile and found that an RMA has been arranged for your unit. Replacement has been shipped on Sept 14 too.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,