Duo V1 crashed #23954328

What does RAIDar show in the Info (far right) column?

Can you power down the NAS, remove the disks label order and check e.g. SeaGate disks using SeaTools?

Raidar says 'No disks detected'.
Disk one is a seagate barracuda 7200.11 disk but disk 2 is a samsung and Raidar says the same with that one.
I'll try seatools and post back.

Thanks,
Adrian

I have a Startech USB connected drive docking system to my laptop and I have tried both the seagate and samsung drives in that with seatools and neither of them can be found although they do spin up.

Regards,
Adrian
(now I am nearly in tears)

It may not be detected in SeaTools when you hook it up via USB.

It's possible you could have a bad chassis.

Do you another disk you could try in the Duo?

If you purchase e.g. a 312, you could contact support for assistance in recovering your data. Hopefully your disks and array are fine. You do need to be careful to follow the procedure they suggest if you do this (don't put disks in till it is suggested to do so etc.)

mdgm wrote:
It may not be detected in SeaTools when you hook it up via USB.

They normally are, I have also done this with a StarTech. Though it is odd that neither is seen.

Windows does need to install a disk driver, perhaps that is failing? It can take a minute or so.

Sorry I don't have a spare disk.
How should I be attaching the drive to use seatools?
I have a desktop running windows 8 so I could hook it up to that internally.
I am desperate to check the data is still there.

I can see a 312 on amazon. Funny I just upgraded my router to a Netgear 6300AC and was looking at maybe a NAS upgrade then.
Maybe it knew :-)
And thanks for the support here mdgm, very much appreciated.

best regards,
Adrian

Want to confirm the problem is not the disks rather than the chassis.

If the disks are bad or there is a problem with the array then support may not be able to help.

There is a PC world not far from me so I will go and get a 312 and new drives now.
Back soon.

Regards,
Adrian

Okay I have a new 2TB hard drive and seagate tools recognises that one.

I have put it in the Duo and it is working fine.
Raidar says it is installing.

So what do I do now with the data on the other two drives?

Adrian

Sounds like there may be issues with the disks then.

Can you power off the Duo, remove the SeaGate drive and see if the NAS recognises either of the old drives?

If it still doesn't recognise them you might need to consider contacting a 3rd party data recovery service, but note that these can be quite expensive.