Firmware Update Path

[Staff]

Is upgrading from 6.2.4 directly to 6.4.2 a single step or is there a version I should upgrade to in between? 

[mdgm-ntgr · Accepted solution]

Yes you can update direct. Disable the anti-virus service first if you use that.

[mdgm-ntgr]

Which model do you have?

[Staff]

RN3220

[mdgm-ntgr · Accepted solution]

Yes you can update direct. Disable the anti-virus service first if you use that.

[Staff]

Awesome. Thanks for your assisstance. I read the release notes and said all other devices could be updated directly. I got burned once before by skipping a couple versions and wanted to double check and make sure.

[JennC]

Hello Staff,

You can try 6.4.0 first.

Regards,

[Staff]

I did some looking around and saw alot of people have problems with 6.4.0. Didn't see any with the 3220 though.

[JennC]

Hello Staff,

I think those who get trouble are using ARM based NAS. You are using Intel based so that should be okay.

Regards,

[Staff]

I upgraded straight to 6.4.2 this weekend and had zero issues. Thank you both for your assisstance.

[JennC]

Hello Staff,

You are most welcome and I am glad to hear that.

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,