Management Service Is Offline

[Hoygen83]

Hello everyone,

I have a readynas2120 v2with firmware 6.2.4

For what seems a lack of power the nas has performed a forced shutdown yesterday.

If i use raidar i can see Management Service Is Offline and if i try

If i try to make it shudown gracefully (pushing the power button till the led blinks) i don't see it blinkning.

This is happening for 36 hours.

Has someone else encountered that kind of problem?

Thank You.

[JennC]

Hello Hoygen83,

Welcome to the community!

Have you tried on another web browser?

Have you tried on another computer?

Do you have access to the shares/folders/files?

Regards,

[Hoygen83]

it's quite a tricky problem since none of them works.

The nas is holding some iscsi for an exchange server.

A netgear technician told to one of my collegue to put it in assistance mode.

I would like to know if since the nas is in assistance mode i can ssh or telnet to it and give some command that stop and restart the normal interface.

[JennC]

Hello Hoygen83,

I believe you are referring to the diagnostic mode or Telnet that are both designed for L3 support. If you want to do SSH, you will have to enable SSH on the admin page. However, I strongly suggest to continue with the support people you have contact with since they have already advised doing the assistance mode.

Regards,

[Hoygen83]

thank you,

we are exactly doing as you suggest.

At the moment the L3 team proposed to recover data, but we have several questions:

Why the problem showed up.

If we can trust that device and use it again.

Why it is not showing the normal interface.

I feel that if i could get to the device with ssh i could dd the data elsewere and recover them, but i just can't.

And i would like to know why that device had such behaviour before doing an eventual factory reset and restore the data.

I'll just wait for my manager to decide.

[mdgm-ntgr]

What's your case number?

To answer your questions one would need more information such as your logs.

The web admin interface depends on the management service. If the management service is offline then you won't be able to access the normal interface. So if L3 support logs on remotely (having been provided access) they would diagnose why the management service is offline and go from there.

[JSiau]

I have a similar problem. I am running 6.4.0 on an RN2120. The managment service turns off and stays off for 24 to 36 hours. When it comes back on it only seems to work for a short period of time. I tried to upgrade to 6.4.1 but it doesn't seem to reboot after the download.

[JennC]

Hello JSiau,

Welcome to the community!

Please also check if the access to the shares is stable or intermittent too.

I checked your profile and found just a ReadyNAS 2100 registered. Can you please check again which model you are using and having trouble with? Some users of ReadyNAS 2100 also load OS6 to their OS4 NAS.

Regards,

[JSiau]

I have a 2100, a 2120, and a 2120 R2. It is the older (non-R2) 2120 that is having problems.