NV+ Power Supply Failure

[gapwedge]

Ref: viewtopic.php?p=54911#p54911

I have one that falls between the SN range and all the smoke came out ... smells too.
This is my second NV+. I replaced the PSU on the other one under a "free exchange" program a few years back.

Does this program still exist, or am I about to be disappointed?

Cheers, Rob

[mdgm-ntgr]

Depending on what region you are in NetGear may replace the PSU due to the serial being in that range.

[chirpa]

Looks like Rob is in Canada. Contact support, get an RMA. If they have issues with that (some techs arent trained on it), ask for the case to be escalated.

[gapwedge]

Sorry for delay ... busy week. Contacted Customer Support this evening (via email).
Let's see what happens ...

[gapwedge]

Ok. PSU was RMA-ed. New one received and installed. After a 5 hr resync, we are back on line. No data lost.
Thanks, all.