ReadyNAS 104 upgraded to OS 6.4.0 shutdown hang

[rivit]

Following upgrade to this release I am unable to shutdown.

System hangs with "Shutting dow. Goodbye." - I left it in this state overnight.

Power must be removed to complete shutdown. 

[grahamu59 · Accepted solution]

Can confirm beta 3 fixes the no shoutown with custom MTU issue.

[powellandy1]

There are a couple of us having the same issue here https://community.netgear.com/t5/ReadyNAS-Beta-Release/Issues-with-OS-6-4-0-beta/td-p/976214

No definitive answer yet unfortuntaely.

A

[rivit]

Indeed I saw after a google search. I noticed it in the beta thread but it appears to have come through to release 😞

[MartynHeat1]

I was also suffering this bug and I saw something on another forum suggesting it only occurred whilst the drives has spun down during "off cycles" and the fix was to disable drive spin down. A slightly more elegant solution for me was to load the anti-virus app and schedule a full "data scan" 5 mins before the planned timer shutdown, this would ensure the drives were spinning when the planned shutdown triggered. It has worked for me for the last 3 nights 🙂 HTH

[rivit]

Doens't make any difference whether its a scheduled or a manully instigated shutdown on my device (web guid and power button). 

I've tired disableing disk spin down and it hasn't made any difference. 

Restart works fine.

Sounds like a bug/fault in signaling the hardware 'power off'.

[Retired_Member]

My RedyNAS 10400 has the same problen sind I upgreded to 6.4.0. However so far shutdown via admin webpage or powwer button worked. Schedueld shutdown does not power down the ReadyNAS. There is no hint about it in the logfile. I log all loglevels for all categories. There is the normal system shutdown entry with a green dot. The next log entry is the normal system entry that backgrounf services started with a green dot. Logging into the NAS I unfortunately I could not find a readable logfile equivlent to syslog. We are waiting for for a hint or better a solution to this problem by netgear

[Retired_Member]

Addendum to my last entry.

I did a few test with shutdown (booting up and then shutting down without any action on the NAS inbetween).

I got the following results:

- shutdown via power button: system shuts down and powers off like it shoud

- shutdown via admin webpage: system shuts down and powers off

- shutdown via ssh login as admin: (shutdown -h -P) 

    system shuts down and powerd off

    if the option -P is not given the systems shuts down but does not power off

    (power button is on but not blinking)

I did not test  scheduled shutdown again since it never worked since uppdate to 6.4.0.

(The system was probably down, power button blinking, god bye message an disply and nor reacting to anything except power disconnect)

[gw_rocks]

Hi.

My father in law and myself have upgraded to firmware 6.4.0 and we both have the same issue that I cannot shutdown the 102 Readynas applicance via the power button by pressing twice or scheduled shutdown.

It use to work fine for firmware V6.2.5. I saw in the forums that people had problems with this firmware in the beta versions. Was wondering if anyone else has this issue with the released version? Is there a fix or should I downgrade firmware to the previous version? Is there a way to do that?

Grant.

[rivit]

The scheduled shutdown and hanging shutdown should be treated as two seperate issues until a link is proven. The scheduled shutdown seems to be problem with triggering the process. The 'hanging' shutdown is a problem completing the task/firmware receiving message for power off.

gw_rocks apprently is isn't possible to downgrade (well at least there isn't a supported method). I would leave it powered on until you hear otherwise 🙂    

[BrianL2]

Hi werwolf, gw_rocks, MartynHeat1 & rivit,

I've sent you guys all a PM. Please check your inbox.

Kind regards,

BrianL
NETGEAR Community Team

[Deisterbiker]

My ReadyNAS 102 hangs too after upgraded to 6.4

Best regards

Ralf

[grahamu59]

Looks like the same issue I am having in this thread...

https://community.netgear.com/t5/Using-your-ReadyNAS/6-4-0-102-No-scheduled-power-on/m-p/991936/high...

Would this PM apply to me also?

[gw_rocks]

I was asked if I had a shedule power down as well as spin down option in power setting set.

They were both on, not sure if I actually had spin down turned on before firmware upgrade or not or whether firmware turned it on. Anyway I turned off the spin down option, but it did not make any difference to the scheduled shutdown. The system still just flashes the power button light and stays that way, the only way to reset the readynas is to remove power.

I think netgear needs to make a way to roll back firmware versions when this sort of issue happens so it stops impacting people while a fix can be found.

Because 6.2.4 firmware worked fine. I wont be upgrading firmware next time for at least 3 months until I know it is ok and stable.

Grant. 

[StephenB]

Usually you can downgrade easily.  It is prudent to be cautious when the release notes say you can't.

[dark1410]

My ReadyNAS 104 hangs too after upgraded to 6.4

[JennC]

Hello dark1410 ,

Welcome to the community!

If your NAS is still accessible and just sometimes hangs or locks up, I suggest try checking this forum discussion:

https://community.netgear.com/t5/Using-your-ReadyN​AS/rn104-updated-to-6-4-0-and-possible-solution-t...

Also, turn off disk spin down and see if the same problem.

Regards,

[gw_rocks]

An update from me.

I turn off "spin down" option in power settings. I seem to be able to turn readynas off with the power button by pressing it twice and now the scheduled poweroff seems to work, I did resave my power schedule though, not sure if that helped or not? I do not have any snapshots on my system.

Grant.

[BlackCat3000]

I have exactly the same problem with my RN104.  It hasn't completed one shutdown since it was upgraded to 6.4.0 but it used to work properly under 6.2.5.  The only way to turn it off after the "goodbye" message on the LCD is to kill the power.

[BlackCat3000]

Following the advice from gw_rocks I disabled my power schedule, modified the times and then re-enabled it.  I did the same with the disk spin-down schedule and not the RN104 and now it seems to shutdown ok.  Not sure which setting fixed it but thanks for the advice!

[Retired_Member]

Hi

turing off spin down and scheduled shutdown did not help me. I still have the problem: scheduled shutdown always leads to a blinking power button and an absolutly unresponsive NAS where onlo pulling the cord helps. Shutdown via admin page often leads to the same state but obviously not always. I tried shutdown via ssh login and shutdown command twice, it worked fine.Shutting down via power button always worked as it should.

So far I could not detect any message indicating an error condition. Therefore I hope that the sofwaresystem shuts down correctly but power off does not work. If this were the case there is no danger for the data.I still hope that netgear will come up with a solution. Until then I will plug the cord every morning.

 Werwolf

[gw_rocks]

An update from me again 🙂

My scheduled shutdown hung again. So did shutting down from web admin page. I dont know if this is a timimg issue as I created a hour turn on and off and it worked fine. My normal startup and shutdown times are 4 hours? I don't have time to keep playing around with options of what works and what doesnt.

The fix from netgear should be a new firmware to allow older firmware to be reinstalled in case of issues like this...........................................

Grant.

[BrianL2]

Hi werwolf,

You can provide us a copy of the latest device logs and so we can have a further look at this issue that you have experienced. Also if you have contacted support, it would be best if you will give them this information. 

Kind regards,

BrianL
NETGEAR Community Team

[Retired_Member]

Hi BrianL

which part of which logfile(s) do you need and how do I send them. As far as I can see I can not append them to this reply.

I did not get in touch with netgear support, since I assume they know about the problem.

I did some experimenting with with shutdown (loged in as root) last night and had an interesting result:

The command: 'shutdown [-t #] -h'

yields the following result (reproducable):

- The NAS goes to some kind of a halt without powering off.

- the ethernet interface is down and not responding

- the display stays dark

- The power button is on (not blinking),  

- a 'wakeonlan' call shows no reaction (which is not suprising)

- it is not resonding to the power button at all

- pull the plug is the only way to get it going again.

This is similar to the hanging state when of the scheduled shutdown

except for the blinking power button and the message  '.. shuting down..' on the display.

The command: 'shutdown -P  [-t#] -h' terminates all running tasks and powers off

After these actions I left it running with 'spin down: off' and 'Power Timer: on' scheduled to shutdown at 2am.

This morning morning the NAS was properly shutdown with power off !

regard

   werwolf

[BrianL2]

Hi werwolf,

Follow the steps here and address it under my name.

Kind regards,

BrianL
NETGEAR Community Team

[grahamu59]

For me any method to power off ends in a hang inluding SSH , button , gui . A restart command works correctly though. Anything else leadstoaflashing power button and an unresponsive nas. Never had this on other firmwares and no other recent changes made except various things here suggested as possible fixes.