Reset the password for ReadyCLOUD account

[Buildster]

Hi All,

Trying to reset the password for a user who already inviited for a ReadyCLOUD shared folder.

I click forgot password, then enter an email address (it matches the one displayed under shared folders ReadyCLOUD \ Manage) and then getting an error "There was an error recovering the password"

(attached to this message).

Do I enter wrong email address?

[Marc_V · Accepted solution]

@Buildster

As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

using the NETGEAR portal for resetting the password will be working.

HTH

[Marc_V]

@Buildster

Are you using the forgot password link on readycloud.netgear.com or my.netgear.com?

If you are getting an error there might be a difference from what you have typed. Have you tried using a different browser or computer?

[Buildster]

@Marc_V 

I'm using Forgot Password link on https://readycloud.netgear.com

Please see the screenshot below.

[Marc_V · Accepted solution]

@Buildster

As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

using the NETGEAR portal for resetting the password will be working.

HTH