Forum Discussion

Aspirant

Dec 03, 2015

cannot acces my nas in windows explorer after firmware update to 6.4.1

Hello, Can anyone help me out please. I have problems to acces my nas in windows explorer after updating the firmware to 6.4.1 I my browser ( google chrome ) its working normaly and i can...

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Remko2106

Aspirant

Dec 04, 2015

before i do that i make a backup off all data.

if done i will leave the nas now in this state becouse i have now acces with the ftp and i can play my music and movies on a stream to my tv.

I think thats for now good.

later if i have time i will take action to reset factory default..

Thanks for helping me, no more support needed now.

Thanks.

Regards:

Remko

Remko2106

Aspirant

Dec 06, 2015

Hello,

10 minutes ago after making a backup from all data 1 have reset the nas to factory defauld and that has solf the problem.

Now i have delete the old reference in control panel and i set up the permission those who have acces to the nas.

Windows explorer was asking my username and password from the nas that i have set permission and i have log into the nas with windows explorer without any problem.

Thanks for helping me and supporting me with information.

Factory settings has solf the problem.

Thanks, no more suppord needed.

Ragards:

Remko2106.

DaneA
NETGEAR Employee Retired
Dec 06, 2015
Hi Remko2106,

Nice to know that the problem has been resolved by doing a factory reset on your NAS. On behalf of JennC and StephenB, I appreciate that you have shared your experience here in the community. :)

Feel free to post your future concerns here in the community.

Cheers,

DaneA
NETGEAR Community Team
dhebert
Aspirant
Dec 12, 2015
Hi, I am also expiranceing the same problem after upgrading from 6.4.0 to 6.4.1. I'd prefer not to do a factory reset is I don't need too. I am still able to access the shares via FTP, NFS and via a web browser, so not a show stopper but is a real pain. Has anyone heard of any idea's from support on if this is a known problem and there may be a fix soon?