Problem with uninstall aps RN 104

[Klimek]

Hello, i have problem with uninstall apss, its readynas 104 OS is 6.4.0

In log i have only:

Fri Nov 27 2015 22:26:30		System: Cannot uninstall application istat.
Fri Nov 27 2015 22:25:46		System: Cannot uninstall application Monsta FTP Client for Readynas.
Fri Nov 27 2015 22:24:20		System: Cannot uninstall application PHPMyAdmin.
Fri Nov 27 2015 22:21:09		System: Cannot uninstall application Anti-Virus Plus.
Fri Nov 27 2015 22:17:59		System: Cannot uninstall application istat.
Fri Nov 27 2015 22:17:01		System: Cannot uninstall application istat.

where is problem ? why i can install but i can't uninstall apss ?

[JennC]

Hello Klimek,

Welcome to the community!

Have you tried on a different web browser? And clearing cache?

Please also try using BETA 6.4.1-RC3.

Regards,

[Klimek]

Change browser, clear cache and also update OS do nothing 😞 still i can't remove apss

[BrianL2]

Hi Klimek,

What Firmware version is running in your device? Will it be okay if you will try the latest Beta Firmware?

Let us know what happens.

Kind regards,

BrianL
NETGEAR Community Team

[mdgm-ntgr]

Also, which apps do you have installed?

[j4ckry4n]

Hello, I have same problems myself on NS104, I am trying to uninstall AVP but it does not work, even after upgrading to 6.4.1 (just did it). Other apps installed are PLEX Media Server and ReadyNAS Survellance.

Moreover, I am not able to get virus definition updates since July 31st, error code as follows.

Fri Dec 4 2015 12:23:46

System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

Best Regards

F.Caputo

[StephenB]

Are you using a static IP address in the RN104?  If so, check to see if you configured the DNS servers.

[j4ckry4n]

Brilliant! I have a static IP and the nameserver IP number (I used the DSL router one) solved both problems!

Thanks a lot!

F.Caputo

[Klimek]

Hello i still have problem 😕 now i have statement:

"Application list might be missing or obsolete, do you want to update the list now? " 

I click "Yes" but still is problem with install or uninstall

I have dynamic IP, i do update to OS 6.4.2.

Where is problem ? 😞 

[StephenB]

Klimek, I think you will need help from Netgear - either someone here who's willing to take a look, or paid per-incident support.

Another option would be to back up your data and do a factory reset.  Then reinstall the apps you want, and restore the data from backup.