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Retired_Member's avatar
Retired_Member
Feb 24, 2018

2.0.1.14 Still Disconnects

OK...so I did the backwards upgrade to 2.0.1.4 and 48 hours later I'm still getting disconnects (pink router).

 

What's next??

Troubleshooting

9 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Feb 25, 2018

    Whats your ISP Speeds UP and down you pay for? 

    Whats the Mfr and model# of the ISP modem?

     

    Disconnects from Wireless or ISP modem? Explain more...

     

    Try settings WPA2 and AES only. 

    Manual channel 1, 6 or 11 on 2.4Ghz and any on 5Ghz. 

     

     I disabled the following on the Orbi router:

    Implicit BEAMFORMING - Boosts WiFi speed, reliablity, & range for all mobile devices
    MU-MIMO

    IPv6

     

     

    • Retired_Member's avatar
      Retired_Member
      Feb 25, 2018

      I'd like to provide all of that info....but I'm not sure it's important.  The Orbi was working fine since late Nov17.  Then....2.1.18 started causing disconnects and customer support had to revert back to 2.0.1.14.....the disconnects happen 24-48 hours.

       

      I'm glad I bought the Orbi from Cistco.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Feb 25, 2018

        Well if your having issues on connections, the questions are important. Helps us help you to try identify where the issue maybe coming from.

         

        The more information provided the better we can help. Can't lead a horse to water though. 

         FW may or may not be the root cause. Many other factors can cause problems. 

         

        I've had zero issues with mine since I got it installed 3 weeks ago. 

         

        Good Luck.