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2.3.1.60 everything went to crap
Orbi system has been fantastic and rock solid since the day I bought it. Today I was in the app and it said “new firmware available” and I updated, and it was the last time anything worked. The app up...
jtalcott wrote:
........... Internet is constantly dropping in and out, and the satellites occasionally connect, but the whole system is effectively down for any wireless use, only devices connected directly to the router work with any sort of consistency. Any ideas of what to do?I saw similar issues after updating to 2.3.1.60. I think that something is wrong in the Satellite software. I solved this as follows:
- Power off the Satellite
- Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
- Now power on the Satellite and then use a paper clip to factory reset it.
- When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
- That's it, when the Satellite comes up things will continue working as they should! :)
Good luck
Hello,
Well, I've tried all of the suggestions and cannot seem to get a stable connection after upgrading to 2.3.1.60. It stays up for a random amount of time and then all internet goes down - wired and wireless. I am also not able to administer the Orbi from a browser - bowser hangs on attempting to connect. I have to do a power down and restart before it will work again.
Here are the series of events that go me here:
- upgraded from 2.3.1.48 to 2.3.1.60 through normal automatic process
- everyting worked fine for a bit, then everything came down
- did a factory reset on both the main unit and the satellite, setup from scratch
- worked fine for a bit, crashed
- downgraded to 2.3.1.44, factory reset, setup from scratch
- worked fine for a bit, crashed
- did a factory reset on the satellite, removed from configuration, re-added
- worked fine for a bit, then crashed.
Before the upgrade to .60 everything was working completely fine.
Any other suggestions?
cdnSpinalTap, please try this and see if you can get your network back to stability:
- Verify that Orbi/Satellites Firmware are on the same version, v60.
- Turn off all Orbi, Satellites, and ISP modem/router
- Disconnect all LAN cables from Orbi LAN and WAN ports
- Turn on Orbi Router
- Login to Orbi, enable telnet, telnet into the Orbi Router, and type these commands:
- config default
- config commit
- reboot
Setup the Orbi via WiFi. Skip all Satellites settings steps. Once you're done with Orbi setup, type reboot command at Orbi terminal.
Next...
- Connect the LAN cable to Orbi WAN port to ISP modem/router
- Turn on ISP modem/router
- Wait for 15 minutes and verify that your network stays up
If all is well, then...
- Disconnect all LAN cables from Satellites
- Turn on 1st Satellite
- Login into the Satellite's debug.htm page and tick the telnet box (http://satellite-ip/debug.htm)
- telnet into Satellite and type:
- config default
- config commit
- reboot
Wait for 15 minutes and verify that Orbi WiFi network is still holding up. If all is well, repeate the same steps with all remaining Satellites. Once everything is up and running, then start adding each LAN client back, one at a time, to your network.
Once everything is up and running, please verify that Orbi/Satellites backhaul signals are within dBm range to ensure stability. For telnet and dBm related information, please refer to this how to link.
Good Luck!
SW_ ,
I went through the steps and am slowly adding back wired connections.
The only weird thing that happened so far is when I turned on my satellite again after the Orbi setup + 15min wait, I lost my wifi connection, which is similar behaviour as before. I was able to do a DHCP renew and continue with your steps (telnet to satellite, config default, reboot, etc).
Things have been stable for about 30 minutes, so I will continue to add back wired connections and see how things proceed.
Thanks.
Hi SW_ ,
My network has been up and stable for about 17 hours now, since following the steps below. I'm going to call that a success.
Thank you very much for the suggestion.
SW_ wrote:
cdnSpinalTap, please try this and see if you can get your network back to stability:
- Verify that Orbi/Satellites Firmware are on the same version, v60.
- Turn off all Orbi, Satellites, and ISP modem/router
- Disconnect all LAN cables from Orbi LAN and WAN ports
- Turn on Orbi Router
- Login to Orbi, enable telnet, telnet into the Orbi Router, and type these commands:
- config default
- config commit
- reboot
Setup the Orbi via WiFi. Skip all Satellites settings steps. Once you're done with Orbi setup, type reboot command at Orbi terminal.
Next...
- Connect the LAN cable to Orbi WAN port to ISP modem/router
- Turn on ISP modem/router
- Wait for 15 minutes and verify that your network stays up
If all is well, then...
- Disconnect all LAN cables from Satellites
- Turn on 1st Satellite
- Login into the Satellite's debug.htm page and tick the telnet box (http://satellite-ip/debug.htm)
- telnet into Satellite and type:
- config default
- config commit
- reboot
Wait for 15 minutes and verify that Orbi WiFi network is still holding up. If all is well, repeate the same steps with all remaining Satellites. Once everything is up and running, then start adding each LAN client back, one at a time, to your network.
Once everything is up and running, please verify that Orbi/Satellites backhaul signals are within dBm range to ensure stability. For telnet and dBm related information, please refer to this how to link.
Good Luck!
cdnSpinalTap wrote:
Hi SW_ ,
My network has been up and stable for about 17 hours now, since following the steps below. I'm going to call that a success.
Thank you very much for the suggestion.
cdnSpinalTap, thanks for the feedbacks and you're welcome!
Also after doing any resets, besure to not load any saved configuration files from back up. Setup from scratch only.
cdnSpinalTap wrote:
Hello,
Well, I've tried all of the suggestions and cannot seem to get a stable connection after upgrading to 2.3.1.60. It stays up for a random amount of time and then all internet goes down - wired and wireless. I am also not able to administer the Orbi from a browser - bowser hangs on attempting to connect. I have to do a power down and restart before it will work again.
Here are the series of events that go me here:
- upgraded from 2.3.1.48 to 2.3.1.60 through normal automatic process
- everyting worked fine for a bit, then everything came down
- did a factory reset on both the main unit and the satellite, setup from scratch
- worked fine for a bit, crashed
- downgraded to 2.3.1.44, factory reset, setup from scratch
- worked fine for a bit, crashed
- did a factory reset on the satellite, removed from configuration, re-added
- worked fine for a bit, then crashed.
Before the upgrade to .60 everything was working completely fine.
Any other suggestions?
:smileywink:
