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jtalcott's avatar
jtalcott
Tutor
May 11, 2019
Solved

2.3.1.60 everything went to crap

Orbi system has been fantastic and rock solid since the day I bought it. Today I was in the app and it said “new firmware available” and I updated, and it was the last time anything worked. The app up...
  • ekhalil's avatar
    ekhalil
    May 12, 2019
    jtalcott wrote:
    ........... Internet is constantly dropping in and out, and the satellites occasionally connect, but the whole system is effectively down for any wireless use, only devices connected directly to the router work with any sort of consistency. Any ideas of what to do?

    I saw similar issues after updating to 2.3.1.60. I think that something is wrong in the Satellite software. I solved this as follows:

    1. Power off the Satellite
    2. Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
    3. Now power on the Satellite and then use a paper clip to factory reset it.
    4. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
    5. That's it, when the Satellite comes up things will continue working as they should! :)

    Good luck

SW_'s avatar
SW_
Prodigy
May 14, 2019

cdnSpinalTap, please try this and see if you can get your network back to stability:

  1. Verify that Orbi/Satellites Firmware are on the same version, v60.
  2. Turn off all Orbi, Satellites, and ISP modem/router
  3. Disconnect all LAN cables from Orbi LAN and WAN ports
  4. Turn on Orbi Router
  5. Login to Orbi, enable telnet, telnet into the Orbi Router, and type these commands:
  • config default
  • config commit
  • reboot

Setup the Orbi via WiFi.  Skip all Satellites settings steps.  Once you're done with Orbi setup, type reboot command at Orbi terminal.

 

Next...

  1. Connect the LAN cable to Orbi WAN port to ISP modem/router
  2. Turn on ISP modem/router
  3. Wait for 15 minutes and verify that your network stays up

If all is well, then...

  1. Disconnect all LAN cables from Satellites
  2. Turn on 1st Satellite
  3. Login into the Satellite's debug.htm page and tick the telnet box (http://satellite-ip/debug.htm)
  4. telnet into Satellite and type:
  • config default
  • config commit
  • reboot

Wait for 15 minutes and verify that Orbi WiFi network is still holding up.  If all is well, repeate the same steps with all remaining Satellites.  Once everything is up and running, then start adding each LAN client back, one at a time, to your network.

 

Once everything is up and running, please verify that Orbi/Satellites backhaul signals are within dBm range to ensure stability.  For telnet and dBm related information, please refer to this how to link.

 

Good Luck!

 

 

 

 

 

cdnSpinalTap's avatar
cdnSpinalTap
Guide
May 14, 2019

SW_ ,

 

I went through the steps and am slowly adding back wired connections.

 

The only weird thing that happened so far is when I turned on my satellite again after the Orbi setup + 15min wait, I lost my wifi connection, which is similar behaviour as before.  I was able to do a DHCP renew and continue with your steps (telnet to satellite, config default, reboot, etc).

 

Things have been stable for about 30 minutes, so I will continue to add back wired connections and see how things proceed.

 

Thanks.