NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
khawe
Apr 07, 2021Tutor
2 Days of trying to connect Orbi - no luck.
Tried Netgear support - no answers. I have been trying for 2 days to get my Orbi to work. I use the app and it says it cant connect to my wifi network - i go through all the trouble shooting - nothin...
FURRYe38
Apr 07, 2021Guru - Experienced User
What model Orbi do you have?
Try using a wired PC or laptop connected to the router unit and web browser to access orbilogin.com.
khawe
Apr 07, 2021Tutor
Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
When I goto OrbiLogin.com I get this message:
Looks like you’re not connected to your Orbi’s WiFi network. Don’t worry, it happens to the best of us. Try the following steps to get connected: I try all of those steps and nothing works When I goto the App it says it cant join my network - there is no Orbi network to join. So, there is wifi even when the Orbi is connected but its not connecting to the orbi
- FURRYe38Apr 07, 2021Guru - Experienced User
You need to be wired to the RBR with a PC or laptop. Not connected wirelessly.
What model Orbi do you have?
Try a factory reset on the router unit. Press the reset button for 15 seconds then release. Wait for the top ring LED to pulsate WHITE. The try to connect to 192.168.1.1 or .0.1. Go to the bottom of the page and select manual setup.
- vajimApr 07, 2021Master
khawe wrote:Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
When I goto OrbiLogin.com I get this message:
Looks like you’re not connected to your Orbi’s WiFi network. Don’t worry, it happens to the best of us. Try the following steps to get connected: I try all of those steps and nothing works When I goto the App it says it cant join my network - there is no Orbi network to join. So, there is wifi even when the Orbi is connected but its not connecting to the orbi
Cable Modem Router + Orbi = bad
how do you have this configured?
- khaweApr 07, 2021Tutor
I honestly dont know - I just plugged in the ethernet from teh orbi to the router. Is there a setting or configuration I should avoid?
- vajimApr 07, 2021Master
khawe wrote:I honestly dont know - I just plugged in the ethernet from teh orbi to the router. Is there a setting or configuration I should avoid?
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT