NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
keithdigital
Jul 22, 2019Tutor
2019 Samsung TVs not connecting to 5GHz on Orbi (RBK50)
Hey I have about 18 wireless devices connected to an RBK50. All of them except 2 are connecting as expected (5GHz capable devices connect at 5Ghz unless they are really far then they connect at 2.4GH...
keithdigital
Jul 24, 2019Tutor
Hey I disabled the 2.4Ghz SSID Broadcast, but the TV was still connecting to it and still was not able to see the 5GHz. I called up Samsung just for fun to see if they had any ideas but after explaining to them the story they pretty much blamed the issue on the Orbi router.
CrimpOn
Jul 25, 2019Guru - Experienced User
keithdigital wrote:Hey I disabled the 2.4Ghz SSID Broadcast, but the TV was still connecting to it and still was not able to see the 5GHz.
Disabling the SSID broadcast might not be enough if the TV has already been connected to the Orbi. You might have to erase the WiFi name from the Samsung, disable the 2.4G SSID broadcast, and then set up the Samsung WiFi name and password. On a smartphone, this is often titled "Forget". On a TV you might have to set up something that doesn't exist so that the old values get written over or something.
Who knows, just as the TV "learned" the 2.4G channel and persists even if the SSID broadcast is turned off, maybe it will learn the 5G channel?