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TheFutureMe's avatar
TheFutureMe
Aspirant
Jan 16, 2020

2FA Authentication is using the wrong email address-Cannot login to Netgear account

For 2 weeks, I have been trying to fix the email address to which the 2FA authentication code is sent, but for some reason, customer care cannot figure out how to do it. I have 6 support cases on this, and NO ONE seems to be able to do anything. Has anyone else had this problem? 

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    • TheFutureMe's avatar
      TheFutureMe
      Aspirant
      Jan 22, 2020

      Hi again Blanca,

       

      I am getting the impression Netgear is not interested in resolving this. It's been several days since I opened this contact, and no resolution has been provided. Are you able to check and see if anyone is looking at this? Is there someone I can talk to directly to sit on the phone and resolve this more quickly? I cannot believe it's taken so much time and effort for something so simple as changing an email address!

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jan 22, 2020

        Please send Blanca_O a direct message by clicking on her user name and then selecting send private message. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 22, 2020

      Hi TheFutureMe

       

      I sent you a private message. Checking on the support case, our customer care advocate had provided you an update. 

       

      Regards,
      Blanca
      Community Team