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Forum Discussion
2nd gen Eero announced.
Well. Eero just announced a new 2nd gen hardware, and I must say, I have pre-ordered it. Orbi raw speed is great (when it seems to work) but you have some major flaws that I just think it's time to...
Petey, first thank you - You are a volunteer and as a user I appreciate it. My concern is more with the stagnation in the last 6 months as an Orbi owner. If I'm dropping $500 on a router / system I expect the app to be far better than it is now. I believed NetGear when they said they were working on it, but I've seen very little movement.
While I still believe Orbi is far superior performance-wise, I find Eero was better in their support and responsiveness. It shouldn't just fall on volunteers like you - Where is NetGear to address these issues? Where's our roadmap beyond "We're working to improve it?"
This frustration (in my case) is with Orbi and NetGear, not with the volunteers here. I don't think anyone said that, but I'm making it clear here that's not the case.
While I still believe Orbi is far superior performance-wise, I find Eero was better in their support and responsiveness. It shouldn't just fall on volunteers like you - Where is NetGear to address these issues? Where's our roadmap beyond "We're working to improve it?"
This frustration (in my case) is with Orbi and NetGear, not with the volunteers here. I don't think anyone said that, but I'm making it clear here that's not the case.