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Forum Discussion
2nd gen Eero announced.
Well. Eero just announced a new 2nd gen hardware, and I must say, I have pre-ordered it. Orbi raw speed is great (when it seems to work) but you have some major flaws that I just think it's time to...
Petey, first thank you - You are a volunteer and as a user I appreciate it. My concern is more with the stagnation in the last 6 months as an Orbi owner. If I'm dropping $500 on a router / system I expect the app to be far better than it is now. I believed NetGear when they said they were working on it, but I've seen very little movement.
While I still believe Orbi is far superior performance-wise, I find Eero was better in their support and responsiveness. It shouldn't just fall on volunteers like you - Where is NetGear to address these issues? Where's our roadmap beyond "We're working to improve it?"
This frustration (in my case) is with Orbi and NetGear, not with the volunteers here. I don't think anyone said that, but I'm making it clear here that's not the case.
While I still believe Orbi is far superior performance-wise, I find Eero was better in their support and responsiveness. It shouldn't just fall on volunteers like you - Where is NetGear to address these issues? Where's our roadmap beyond "We're working to improve it?"
This frustration (in my case) is with Orbi and NetGear, not with the volunteers here. I don't think anyone said that, but I'm making it clear here that's not the case.
as a beta tester let me assure you they are working on it , its a complex system and the beta test guys have been working overtime including myself to try and ascertain and help fix issues , the main issue is the way the orbi works is totally different to anything else on the market so they have nothing to cheat against , so its baby steps but its getting better
i will say eero can put more effort in as its their only product , they live and die by how well or poor it does , netgear have many many products and tbh this diversity does stretch the netgear staff and capability somewhat , but i can assure you they are trying , this is the longest beta testing i have ever done so the effort is certainly there from us and netgear
i certainly can understand the frustration as it is expensive and the expectations are not lost in transit , i too can be frustrated at times but i think long term investment wise its worth it for you guys as the DW ( distributed wif ) way of doing what it does is far better than mesh for most households
imho its a matter of time b4 they find a balance between usability and functionality , its just taking longer than usual as its a bit like the first man on the moon , eg there are no foot step to follow and a whole bare ground in front of them to explore and understand , the whole ap and band steering alone does my head in lol
cheers
pete
I think it is disgusting of Netgear to rely on their customers to beta test their products. The Orbi has been out for 9 months and they are still using their customers to fix it instead of hiring some talented IT people to fix. They are dishonest in marketing a product to the public that is full of bugs.
At some point, you have to look at the possibility of this being a hardware issue.
Beta Testing is where the real world testing is done. You can test a product in a lab all day and come up with perfect results but until a product or software is beta tested in real world scenarios you'll never know all the flaws. Even Apple beta tests, and relies on feedback to workout the bugs. I don't know any tech company that doesn't have some type of beta testing by customers or end users.
Silver0066 wrote:
I think it is disgusting of Netgear to rely on their customers to beta test their products. The Orbi has been out for 9 months and they are still using their customers to fix it instead of hiring some talented IT people to fix. They are dishonest in marketing a product to the public that is full of bugs.
private beta testing with a group of willing users is actually a far better option that releasing it to the wild and letting the early adopters be beta testers , this happens with many manufactures as they can afford the r and d and testing time , netgear do and have a specific team employed to beta test with various users and various setups and countries , the orbi being a completly new and different way of doing things has come across some complex and to be honest quite confusing situations that even i cant explain , one being why many have perfect working orbi's and others have nothing but issues , this massive a descrepency can be hard to fatom never mind resolve but the r and d team are still on this even today as its not like they have just dumped the orbi on the market and moved on as is obvious by the amount of fw updates there has been
pete
They been working on it for 9-10 months. I owned Orbi before my Eero now, and have had EERO for the last 4 months. ORBI was nothing but a disconnecting nightmare. Always promising they would fix the issue. Wasted so much of my time. Ignore Petey as he is a fanboy and ignores the fact the Orbi is a failure of a wifi system and terrible support. They don't seem to care to fix the issue. It doesn't take 10 months to get this issue fixed. I worked on enterprise grade hardware, and an issue like this would be fixed in just a matter of days.
