NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Uplink01's avatar
Uplink01
Star
Jun 14, 2017

2nd gen Eero announced.

Well. Eero just announced a new 2nd gen hardware, and I must say, I have pre-ordered it. Orbi raw speed is great (when it seems to work) but you have some major flaws that I just think it's time to...
Before You Buy
Retired_Member's avatar
Retired_Member
Jun 15, 2017
Exactly jleecloak1, because all the evidence points to that. If it is, would Netgear admit to it? I doubt it when they can take people along for the ride for another yeah promising firmware fixes. Soon everyone's warranty will be over and that's the light at the end of Netgear's tunnel in my opinion.
  • timch's avatar
    timch
    Luminary
    Jun 15, 2017

    I really don't think it is a hardware issue as I was having problems similar to those described by many on here.  Darren from Netgear reached out and put me in touch with support who gave me a beta version to try. My system is now rock solid and v fast across all 4 floors of my house, even into the garden. I am therefore now thrilled with my Orbi and also grateful to the support from Netgear.

    • jleecloak1's avatar
      jleecloak1
      Apprentice
      Jun 15, 2017

      I'm glad that it works for you but I have the beta as well and it was worst than the last official firmware for me.

    • rhester72's avatar
      rhester72
      Virtuoso
      Jun 16, 2017
      timch wrote:

      I really don't think it is a hardware issue as I was having problems similar to those described by many on here.  Darren from Netgear reached out and put me in touch with support who gave me a beta version to try. My system is now rock solid and v fast across all 4 floors of my house, even into the garden. I am therefore now thrilled with my Orbi and also grateful to the support from Netgear.

      Which version of the beta was this, specifically?  There are three known releases in the wild, two of which are reportedly awful.

       

      Rodney

      • jleecloak1's avatar
        jleecloak1
        Apprentice
        Jun 16, 2017

        I have beta V1.11.0.2

         

        Which version of the beta do you have?

  • peteytesting's avatar
    peteytesting
    Hero
    Jun 21, 2017
    Retired_Member wrote:
    Exactly jleecloak1, because all the evidence points to that. If it is, would Netgear admit to it? I doubt it when they can take people along for the ride for another yeah promising firmware fixes. Soon everyone's warranty will be over and that's the light at the end of Netgear's tunnel in my opinion.

    im not sure about the code and rules in the country you live in but here in australia there is code of conduct and department of fair trading that would with the onbudman force the company to fix or replace fauylty unit evenb after any warranty period if that fault was hardware based and not fixable