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Forum Discussion
2nd gen Eero announced.
Well. Eero just announced a new 2nd gen hardware, and I must say, I have pre-ordered it. Orbi raw speed is great (when it seems to work) but you have some major flaws that I just think it's time to...
"the r and d team are still on this even today as its not like they have just dumped the orbi on the market and moved on as is obvious by the amount of fw updates there has been"
Couldn't that just be one guy putting in an hour a week? It doesn't seem like the firmware updates are fixing anything. It sure seems like they just dumped it and moved on, they are absent on these forums and all support is going through a 3rd party in the Philippines and not Netgear. The only engagement these days is DarrenM occasionally pm'ing a random person about the beta or telling someone to update their iPad. I'm glad he's at least on here but I wish we heard something at all anout all of these problems.
Does anyone know which level of support is actually Netgear? Level 3 is still done by Concentrix and that's as far as I've gotten with a 3 month old very active case.
Couldn't that just be one guy putting in an hour a week? It doesn't seem like the firmware updates are fixing anything. It sure seems like they just dumped it and moved on, they are absent on these forums and all support is going through a 3rd party in the Philippines and not Netgear. The only engagement these days is DarrenM occasionally pm'ing a random person about the beta or telling someone to update their iPad. I'm glad he's at least on here but I wish we heard something at all anout all of these problems.
Does anyone know which level of support is actually Netgear? Level 3 is still done by Concentrix and that's as far as I've gotten with a 3 month old very active case.
no it is not the case , i can assure you that the beta team are still very active on this project as well , there has been a huge amount of resources and effort put into this project and it is continuing even today as we speak , i know this as im in the beta project and have been from the start , you can become a beta tester if you like as netgear beta testing of new devices is open to anyone who would like to put their hand up
as to the level of support i will ask for you and get back to you on this when i find out
regards
pete
