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john-orbi's avatar
john-orbi
Aspirant
Apr 21, 2021

2nd hand orbi registration

Hi....I bought an orbi rb40 and it's been previously registered. Is there a way to unregister it? I am having trouble getting in touch with the previous owner and haven't heard back from the recommended contacts here. Maybe I'm impatient. It's only been about 24 hours.

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Apr 21, 2021
    john-orbi wrote:
    Hi....I bought an orbi rb40 and it's been previously registered. Is there a way to unregister it? I am having trouble getting in touch with the previous owner and haven't heard back from the recommended contacts here. Maybe I'm impatient. It's only been about 24 hours.

    There are a LOT of Netgear community forums and I don't know how many moderators.  You sent a private message to one of them, correct?

      • CrimpOn's avatar
        CrimpOn
        Guru
        Apr 21, 2021

        She has always been good about getting back to me.  As far as I know, Netgear has not provided any other method for dealing with product registration issues.  Once a device is one year old, of course, the warranty has expired and there is no point registering it.