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Forum Discussion
400 Bad request after update 2.3.5.32
Why do I always run into some error when I update firmware on these devices? I went through hair ripping frustration last time with no internet connection, solving the solution with a manual update. ...
You might downgrade to v30. I see v32 on NGs support site. Seems like you maybe having problems on v32 and need to downgrade to v30...
Alright thank you, could you provide me a link to the firmware download so I make sure I download the correct one?
https://www.netgear.com/support/product/RBK40.aspx#download
Select on Prior Releases...you can download the RBR and apply it, You don't need to downgrade the RBS...Use IE11 or FireFox browsers for this.
Factory reset the RBR after v30 is applied and setup from scratch.
Besure to clear ALL browser caches before starting the setup wizard.
Hey Furry, so I downgraded the firmware, reset, and setup from scratch with the guidelines you provided. I'm still having an issue. Sometimes, when I lose connection I notice the ring on the RBR starts to blink white. Othertimes I lose connection, this is not the case. After I lose connection I've been looking at the logs and noting the itme of disconnection, I haven't seen a pattern yet. Although, when I do lose connection, around the same time in the logs I notice a DoS Attack RTS scan, or a DoS Attack ACK scan.
Any other suggestions?
Are you able to pull the battery from the isp MODEM and fully power it OFF for 1 minute then back ON?
I would contact your ISP and have them check your service line to be sure its working correctly.
Are the DDOS attacks from a out side IP address or internal? if an external IP address, you might have your ISP change the WAN IP address on the modem.
Yeah I've spoken to my ISP and have eliminated it being on their end. I've power cycled the modem several times as well, that includes removing the battery and denying all power to it. The DDOS attacks are from different outside sources, usually Alibaba or Apple. When the lights on the Orbi router blink white, does that mean it is powering up? I know pink/purple means loss of connection doesn't it?
- Any other suggestions you can provide besides getting a new mesh system?
It seems to be getting worse, I am dropping connection more frequently and I've noticed when I'm losing connection now that the RBR begins blinking white, and the RBS is blinking magenta. In the past I've been able to speak to a technician on the phone, they were able to help me solve my problem before, is there anyway I can get in touch with a technician again so I can get this sorted out? If I can't get this worked out soon I'm gonna have to start looking for a new product.
I would contact a forum moderator and see if they can help you.
I would file a support ticket here:
https://www.netgear.com/support/product/RBW30.aspx#
Ask about a RMA.
daDozer wrote:It seems to be getting worse, I am dropping connection more frequently and I've noticed when I'm losing connection now that the RBR begins blinking white, and the RBS is blinking magenta. In the past I've been able to speak to a technician on the phone, they were able to help me solve my problem before, is there anyway I can get in touch with a technician again so I can get this sorted out? If I can't get this worked out soon I'm gonna have to start looking for a new product.
Hey Furry, so I feel like I'm getting so close. I've tried firmware 2.3.5.30, with no success. I think went to 2.3.1.58 and it was solid for 3 to 4 days, not a single disconnect. It's definitely the firmware. The only problem is, the system auto updates. I am back on 2.3.5.32, and my system is disconnecting again.
Will netgear get this issue resolved and put out a new update? Seems I'm one of thousands of users with this issue.
Is there a way I can disable the auto update feature?
I would make contact with NG support. THis maybe more then just FW, If your seeing problem still with prior FW, then something else is going on. Most users on v30 havn't had too many problems like this being reported from what i've seen.
If your back on v32, try a factory reset on the RBR and setup from scratch. Be sure to power OFF the ISP modem for 30 seconds and back on as well. Also try turning down the power output on the RBR. Try 50%. Under Advanced Tab/Advanced Settings/Wireless Settings
daDozer wrote:Hey Furry, so I feel like I'm getting so close. I've tried firmware 2.3.5.30, with no success. I think went to 2.3.1.58 and it was solid for 3 to 4 days, not a single disconnect. It's definitely the firmware. The only problem is, the system auto updates. I am back on 2.3.5.32, and my system is disconnecting again.
Will netgear get this issue resolved and put out a new update? Seems I'm one of thousands of users with this issue.
Is there a way I can disable the auto update feature?
FURRYe38 wrote:I would make contact with NG support. THis maybe more then just FW, If your seeing problem still with prior FW, then something else is going on. Most users on v30 havn't had too many problems like this being reported from what i've seen.
If your back on v32, try a factory reset on the RBR and setup from scratch. Be sure to power OFF the ISP modem for 30 seconds and back on as well. Also try turning down the power output on the RBR. Try 50%. Under Advanced Tab/Advanced Settings/Wireless Settings
daDozer wrote:Hey Furry, so I feel like I'm getting so close. I've tried firmware 2.3.5.30, with no success. I think went to 2.3.1.58 and it was solid for 3 to 4 days, not a single disconnect. It's definitely the firmware. The only problem is, the system auto updates. I am back on 2.3.5.32, and my system is disconnecting again.
Will netgear get this issue resolved and put out a new update? Seems I'm one of thousands of users with this issue.
Is there a way I can disable the auto update feature?
you missed this part from the OP:
"Why do I always run into some error when I update firmware on these devices? "