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Forum Discussion

PAEmpson's avatar
PAEmpson
Aspirant
Mar 30, 2019

404 Error after electricity interruption

I purchase my Orbi in 2017 set up and everything has run smoothly until last week.  In the middle of the night our electricity went out and back on approximately 10 times within 30 seconds.  Then ele...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 30, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Have you reset the RBR and setup from scratch. I would power OFF the ISP modem for 30 seconds then back ON. While the modem is coming back online, reset the RBR and walk thru the setup wizard with a wired PC and a browser connected to orbilogin.com

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 31, 2019

    agree with FURRYe38 Reset the RBR and the modem and start from scratch.

    Did you have a surge protector or a UPS hooked up?

    Since I've started buying more expensive of networking gear, I've invested in basic UPS. $40-100 to save several hundreds of dollars of gear is worth it. :) 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 31, 2019

      Shouldn't be loosing cnfigurations with or with out a UPS. :smileyfrustrated:

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 31, 2019
        FURRYe38 wrote:

        Shouldn't be loosing cnfigurations with or with out a UPS. :smileyfrustrated:

        Agreed but power surges have been known to cause havoc with electronics. I don't know how many times I've had to fix computers caused by power surgers/failures.