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Katkynz's avatar
Katkynz
Aspirant
Feb 05, 2019
Solved

404 Not Found when using Mobile Phone

It's all been set up and the signal is fine. The laptop connects to the internet but when I try to connect on a cellphone it comes up with Error code 404.

 

Any ideas?

 

Thanks

  • Does this Vodafone modem have a built in router by chance? 

    if it does,

    Try one of the following,

    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

    I would try #3 first...


    Katkynz wrote:
    It's a Vodafone Modem and when i connect directly to that, the internet works fine.
    4 people have tried connecting to the Orbi with varying types of phones and it says the same on all of them. Some things work like Facebook and Google but when you go into actual websites, it comes up with the error code or asks for a password.

     

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    What Mfr and model is this cell phone. Do other cell phones exhibit the same problem? 

    Try to do a reset on the phone or reboot the phone. 

    Forget any previously connected SSID names then try to re-connect. 

     

    • Katkynz's avatar
      Katkynz
      Aspirant
      It's a Vodafone Modem and when i connect directly to that, the internet works fine.
      4 people have tried connecting to the Orbi with varying types of phones and it says the same on all of them. Some things work like Facebook and Google but when you go into actual websites, it comes up with the error code or asks for a password.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Does this Vodafone modem have a built in router by chance? 

        if it does,

        Try one of the following,

        Couple of options,
        1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

         

        I would try #3 first...


        Katkynz wrote:
        It's a Vodafone Modem and when i connect directly to that, the internet works fine.
        4 people have tried connecting to the Orbi with varying types of phones and it says the same on all of them. Some things work like Facebook and Google but when you go into actual websites, it comes up with the error code or asks for a password.