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#43770657 closed without NETGEAR completing email notification as instructed follow up
#43770657. Received email notification that case closed. I was informed to wait for email on #RMA for returning product for 1 time replacement for Hardware problems due to current Nighthawk WIFI upda...
I did finally get through after much navigation, Robotic phone services. Finally received help without being rushed off phone. I own 4 NETGEAR Routers. Product performance is great until a Security update issue is released. I don't think that they test results until customers complaints. A update of firmware should reset the unit erasing database stored then a New reprogramming operation can be installed to avoid conflicts of software protocols
NGs intent is to update FW on routers and the router should continue to work, and most of the time this works. However, users are given the option to factory reset the router with the reset button. Though this maybe also used for clearing passwords, it's also for cleariing out any user configurations and any lingering prior FW code. This is a recommended troubleshooting step after all other troubleshooting has been exhausted. Most of the time a power OFF for 15 seconds then back ON of the router after a FW update is performed is suffiecient enough, however newer FW may bring some incompatibilities with older FW and user configurations, thus problems maybe seen after a FW update. Thus a reset will be needed. Usually this resolves problems seen after a FW update.
I personally always factory reset and setup from scratch after a FW upadate. Good operation afterwards.
Good Luck.