NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
6G51065KA1F93
The ORBI LBR20 4G LTE WiFi router keeps loosing it's signal and goes off line. This product was purchased in September 2020. I have made several calls in the last 2 weeks with my issues to US Cellul...
Are you sure you're getting a good signal from the cell tower?
Log into Orbi via "Orbilogin.net" on your PC.
Click on "Advanced"
Click the blue box "Connection Status".
Scroll down to "Signal Strength" and check if you have lots of bars. If you only have one or two bars, it might be dropping out when the signal gets a bit weaker.
You can improve the signal strength by moving the Orbi around while watching the "Received Signal Quality" number. Try to get the negative number as low as possible - ie "-65" is a stronger signal than "-75".
Place the Orbi as high up as possible. Keep it away from other electronic equipment like TV's and computers. Don't place it where there is any metal between it and the tower. Air ducts, metal shelving, vehicles, concrete walls, etc all blocks cell signals. Rotating it can improve the signal as well.
If your signal is low, and moving it around doesn't fix it, you can get antennas that screw onto the back of the unit.