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Forum Discussion
8 Hour Support Nightmare
I just got off an eight-hour (that's right, 8 HOUR) phone call with the premium support line. I called because my router is chronically slow on wifi (<1 Mbps) even though my wired speeds are great (...
MLUCK wrote:
I just got off an eight-hour (that's right, 8 HOUR) phone call with the premium support line.
Who did you call? Netgear doesn't have a phone number that you can call, certainly not a premium line.
You do it via the support portal:
Contact Us | Support | NETGEAR
Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
If you called one of those sites found with a web search, then there is a very high probability that it has nothing to do with Netgear.
Many of those listing are from third-party sites that pay to appear in the search engines. They then create sites that "borrow" the Netgear logo.
Those sites will also appear if you search for other makes of hardware. Using them can be dangerous.