Absolute Dismay

Has a factory reset and setup from scratch been performed since last update?

---

Mark_L wrote:

I am extremely saddened to discover that the only option that I have for support after only 7 months is a paid service.  I paid, I think about $500 for an RBR50 and 2 RBS50s and now I can't speak to somebody.  This is pathetic!!

 

So for the last 7 months, things have generally been fine.  I think that Disney Circle may be causing memory issues, but I've learned to live with that.  Today, I noticed some poor service.  I opened the mobile Orbi App and noticed that both of my satellites were offline.  In the Web Interface, they show as waiting for connection.  Oh and these have wired back haul, and I am currently using the LAN ports of the satellites fine.  My f/w version is listed as v2.5.0.38, and this version doesn't even show up on this website.  I mean I just don't get it with this company. 

 

I got a survey request when I started this thread that I agreed to.  I filled it out and wrote that I think that this service and terrible and that I would not be buying any additional NetGear products.  I clicked submit, and it returned a server error.  Unbelievable!!

 

All that I really want to know is when was this f/w released and is this a bug?  I am about to a) try a factory reset b) go purchase a new non-NetGear mesh set up and start blasting them in reviews.

 

I've rebooted everything, tried to sync, oh and I have no light on the ring at the top of any of the devices.  They do glow white while booting I believe, but I have not seen any magenta.  Browser-based GUI is VERY slow at best.  Generally does not work.

 

Sorry for the rant, but I am so frustrated and angry I could spit nails.

---