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Forum Discussion
AC2200 Orbi Micro Router no internet access
After installing yesterday my new Orbi system everything worked perfect. Today I came home and noticed that I have great wifi signal but no internet access(wifi symbol plus Exclamation mark). Yet, I...
It would help if you can identify:
- Which model of Orbi. "AC2200" is a description of speed, not a model.
Orbi routers have names like RBR20, RBR40, RBR50, etc. - Where do you see this WiFi symbol with exclamation mark?
- How did you set up and manage the Orbi?
(Orbi web interface or Orbi "app")
Thanks
Also my next printscreen is kinda disturbing haha
Maartenorbi wrote:
Also my next printscreen is kinda disturbing hahaYes, the Red dot indicates no internet. Obviously a little misleading since you are actually using the internet.
Which specific internet modem (brand, model #) is the Orbi's yellow (WAN) jack connected to?
- It's connected to a: zyxel VMG8825-T50
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Maartenorbi wrote:
It's connected to a: zyxel VMG8825-T50
