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Solved
AC3000/RBR50 WiFi Failure
I am grateful for your assistance, since the novice stuff accessible at my level (updating firmware, rebooting, hard restarts) have failed. Device specifics: firmware version V2.7.3.22 (when t...
CrimpOn! truly "sensei"! Thank you!
In iOS, go to Settings-->Wi-Fi, and there's a blue "i" in a circle, to the right of the Wi-Fi network to which one is connected. Tap the circled i (yes, it means "info"...) scroll down to the phrase "Private Wi-Fi Address." The default setting is "on." Toggle it to the left so the green is replaced by grey. It appears rebooting device, but most especially rebooting the Orbi, is useful, if not necessary. Note: Apple will place the phrase "Privacy Warning" beneath your chosen Wi-Fi network name after private address is off.
Private Address is a new security feature by which Apple has deemed to increase our privacy (KUDOS to them for this, and for caring at all about privacy!). Unfortunately, it appears that, HAT TIP CrimpOn!, the Orbi software is frustrated by the daily generation of a spoof MAC (Medial Access Control...not any other MAC you might be thinking) address (what makes the privacy in the "private address" feature.) I don't see a huge deal just turning it off, since it's our home network, and is as secure as the protocols permit it to be. It is early, but this seems to have restored our internet access via the Orbi Wi-Fi signal.
I suspect many are affected by this. I hope this helps.
Please Netgear, in the next firmware update, please code to embrace this feature!
Thank you CrimpOn! Superuser indeed! (maybe one day I'll move up to inserting cool pics with highlights, circles, arrows and the like, rather than indulging in excessive verbosity!
"i-things" are affected by Apple embracing the trend toward 'private' MAC addresses for WiFi. (iPhone, iPad, MacOS WiFi, etc.)
There is a Network setting to say, "use the actual hardware MAC address."
Can you try checking that setting?
CrimpOn! truly "sensei"! Thank you!
In iOS, go to Settings-->Wi-Fi, and there's a blue "i" in a circle, to the right of the Wi-Fi network to which one is connected. Tap the circled i (yes, it means "info"...) scroll down to the phrase "Private Wi-Fi Address." The default setting is "on." Toggle it to the left so the green is replaced by grey. It appears rebooting device, but most especially rebooting the Orbi, is useful, if not necessary. Note: Apple will place the phrase "Privacy Warning" beneath your chosen Wi-Fi network name after private address is off.
Private Address is a new security feature by which Apple has deemed to increase our privacy (KUDOS to them for this, and for caring at all about privacy!). Unfortunately, it appears that, HAT TIP CrimpOn!, the Orbi software is frustrated by the daily generation of a spoof MAC (Medial Access Control...not any other MAC you might be thinking) address (what makes the privacy in the "private address" feature.) I don't see a huge deal just turning it off, since it's our home network, and is as secure as the protocols permit it to be. It is early, but this seems to have restored our internet access via the Orbi Wi-Fi signal.
I suspect many are affected by this. I hope this helps.
Please Netgear, in the next firmware update, please code to embrace this feature!
Thank you CrimpOn! Superuser indeed! (maybe one day I'll move up to inserting cool pics with highlights, circles, arrows and the like, rather than indulging in excessive verbosity!
drwalther wrote:
Please Netgear, in the next firmware update, please code to embrace this feature!
Alas, I would not hold out hope because the entire point of private MAC addresses is to prevent the WiFi system from remembering a device. Let's say your home telephone system has the ability to recognize when a certain phone number calls and display a 'name' on the phone display rather than the caller's number. (I do this with relatives, and even my dentist's office.) But the next time someone calls, they use a different phone number. How does the phone system know, "oh, that is Uncle Joe using a different phone. I'll say Uncle Joe is the caller."? Can't be done.
points well taken CrimpOn! I am grateful for your clarity in examples!
UNFORTUNATELY, I have to rescind my overly eager "PROBLEM SOLVED" declaration of earlier in the thread. Shortly after changing the setting on Private Address on each device for our home WiFi network, problems restarted. I thought a couple of quick tests on each device after rebooting would be adequate to declare victory! Again I was wrong. Before an hour had passed, no device was able to really access anything from the internet. Several error messages, different, one or two familiar (related to the "outlook365 not found" or a security certificate issue. Not good, not good. I threw up my hands, nearly two day's dedication and attention apparently wasted, plus, the careful instructions on how to get around this hiccup for other Orbi users, now a joke.
A day or two later, my cousin, a "CrimpOn" of sorts himself, who had recommended Orbi, as well as kindly offering free support beyond "Have you tried turning it off and turning it back on again?", texted with a "shower thought." He suggested I rename the network in the Orbi app on my iOS device. He explained a bit about the SSID. I found the energy to revisit the issue. I changed the name, then after dual consideration, decided I needed to do the Factory Reset. (There's a space on the back, at the bottom, by the plugs, needed an opened paperclip, did the press until the lights flashed on both Orbi's.) Then I renamed, chose a new password, and held my breath, as I reconnected device after device to the new WiFi, cursing my choice to make a SECURE password.
It's been several days, every family member reports that WiFi services appear to be functioning as before the issues started up. Rename? Restore factory settings...? Not sure what the answer is, but certainly RELIEVED it's back up to speed again!