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rhg76's avatar
rhg76
Tutor
Feb 02, 2023

Accessing https sites - Virgin Media & RBR50

Hi folks   We've just moved house and I've brought my Orbi set up with us.    Everything was perfect before but now I can't access https sites.   We're now with Virgin Media (1gig / Hub 5). I h...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 02, 2023

What Firmware version is currently loaded?

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle.

 

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Try option #2 first...

  • rhg76's avatar
    rhg76
    Tutor
    Feb 02, 2023

    Thanks for the super prompt reply.

     

    Firmware - V2.7.4.24

     

    Armor / Parental Controls / Circle all disabled.

     

    Virgin Media Hub is in 'Modem' mode, as opposed to 'Router' mode. Is there more I need to do here?

     

    Accessing most websites is absolutely fine. Just a few where I get an 'SSL error'

     

    Any advice welcome? (I'm not super techy).

     

    Thanks

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 02, 2023

      Does this happen on different PCs and with different browsers? 

       

      Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
      Be sure to restart your network in this sequence:
      Turn off and unplug modem.
      Turn off router and computers.
      Plug in and turn on modem. Wait 2 minutes for it to connect.
      Turn on the router and wait 2 minutes for it to connect.
      Turn on computers and rest of network.

       

      Last resort maybe a factory reset and setup from scratch...