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Adding Eve Light Strip as accessory in Home in iOS with ORBI RBR50v2 mesh network (requires 2.4 GHz)
Hi, I have been trying for the past several days to configure a brand new Eve Light Strip to work with my existing WiFi network which consists of an ORBI RBR50v2 + satellite. iOS refuses to add t...
Yes I agree that at this stage, it doesn't look like an ORBI problem. It looks like an Eve problem, and either they can help solve it or they can't.
Interestingly, two more things I noticed: after the failed pairing (and even before), the Eve Light Strip is listed as a connected device under the list of connected devices on my router's web-based control panel, with IP address 192.168.1.5. AND even though, after the failed pairing, the Eve software on the iPad (IP address 192.168.1.12) says that the Eve device is "not responding", if I tap on the "ID" button in the settings for that accessory, it still causes the Eve device to blink, so that part of the system works. Obviously this suggests that there is SOME connection between the Eve software on the iPad and the Eve device!
Just shared these two bits of additional info with Eve's tech support. We'll see what they have to say. But you're right that this closes the ORBI/Netgear chapter of this "adventure" for now. Thanks for the suggestions.
Thanks. However, the iPhone 13 doesn't give me the option to change the SSID for its hotspot, so I cannot use the same as the ORBI… unless I change the ORBI's SSID to the same as the iPhone's hotspot.
Netgear's Twitter account suggests this:
betalogue Kindly access router web UI, go to Advanced TAB > Advanced Setup > Wireless Settings > lower down the 5GHz Transmit power control. This will force the Orbi and device to both connect to the 2.4GHz. Once you have it connected, you can turn your signal strength back up on the 5GHz
(https://twitter.com/NETGEAR/status/1585745062167990273)
I tried this and the iPad is on the 2.4 GHz band now, but I still can't get the pairing to work. I am beginning to suspect that the Eve LS might be defective after all…
what modem/gateway is the orbi connected to?
It's an ARRIS DG3270A provided by my cable company (Eastlink), whose own built-in WiFi is off, of course.
shutting off wifi doesn't shut off its routing functions and causes a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeThe cable router IS configured properly. It doesn't act as a router. It IS in pass-through mode. I just thought I'd specify that the WiFi part of the configuration is definitely OFF.
Now I've just been told by Eve support that not only is the 2.4 GHz band required for configuration, but Eve also doesn't support a LAN using 10.0.x.x IP addresses, which is what I have. Apparently, it REQUIRES 192.168.x.x addresses, which sound ridiculous to me. There's nothing anywhere against using 10.0.x.x addresses, which I cannot easily changed because all kinds of devices are configured for that network.
In any case, I have turned off my ORBI bnetwork, added a 2.4 GHz WiFi network to the configuration of the cable router, using the same SSID and password, and connected my devices to it. Then I I have reset the Eve LS and tried pairing again.
It STILL failed.
At this point, I am afraid I am going to have to give up and ask for a refund. This is absurd. If that's the future of home automation, we're in for a world of hurt.
Pierre