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Solved
Adding Eve Light Strip as accessory in Home in iOS with ORBI RBR50v2 mesh network (requires 2.4 GHz)
Hi, I have been trying for the past several days to configure a brand new Eve Light Strip to work with my existing WiFi network which consists of an ORBI RBR50v2 + satellite. iOS refuses to add t...
Yes I agree that at this stage, it doesn't look like an ORBI problem. It looks like an Eve problem, and either they can help solve it or they can't.
Interestingly, two more things I noticed: after the failed pairing (and even before), the Eve Light Strip is listed as a connected device under the list of connected devices on my router's web-based control panel, with IP address 192.168.1.5. AND even though, after the failed pairing, the Eve software on the iPad (IP address 192.168.1.12) says that the Eve device is "not responding", if I tap on the "ID" button in the settings for that accessory, it still causes the Eve device to blink, so that part of the system works. Obviously this suggests that there is SOME connection between the Eve software on the iPad and the Eve device!
Just shared these two bits of additional info with Eve's tech support. We'll see what they have to say. But you're right that this closes the ORBI/Netgear chapter of this "adventure" for now. Thanks for the suggestions.
betalogue wrote:As in previous attempts, the iPad did "see" the Eve Light Strip and the first steps appeared to work fine. But then at the last hurdle (Enable Light Automations, etc.), it failed with an unhelpful error message (see pic). Needless to say, the iPad WAS connected to the Internet and the Internet connection worked just fine.
Sorry you're having Eve issues but your last test (without Orbi) shows it's not an Orbi-specific problem.
BTW I guess that the app error at the last hurdle is saying your iPad cannot see the/a home IP address of the Eve device, not that your iPad doesn't have internet connectivity. The initial "sees Eve device" is not over IP but instead Bluetooth. Your wi-fi network is configured to allow any home device to see other devices, right (not Guest wireless with device isolation enabled)?
Yes I agree that at this stage, it doesn't look like an ORBI problem. It looks like an Eve problem, and either they can help solve it or they can't.
Interestingly, two more things I noticed: after the failed pairing (and even before), the Eve Light Strip is listed as a connected device under the list of connected devices on my router's web-based control panel, with IP address 192.168.1.5. AND even though, after the failed pairing, the Eve software on the iPad (IP address 192.168.1.12) says that the Eve device is "not responding", if I tap on the "ID" button in the settings for that accessory, it still causes the Eve device to blink, so that part of the system works. Obviously this suggests that there is SOME connection between the Eve software on the iPad and the Eve device!
Just shared these two bits of additional info with Eve's tech support. We'll see what they have to say. But you're right that this closes the ORBI/Netgear chapter of this "adventure" for now. Thanks for the suggestions.