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Additional Orbi Satellite availability in UK?
Does anyone have information / dates on when we can purchase an additional Orbi Satellite to extend our system? I have great coverage for two-thirds of my home and "ok" coverage for the remaining th...
Should be available in UK early Q2. Maybe a bit earlier if possible.
DarrenM
OK - now in early Q2 - not earlier - can we have an update please on when either the RBK 3 pack or an additional satellite will be available in the UK? Been in the US for months - not sure why it takes so long to make available over here? Mr Netgear please can we have an update? Thanks!
Hello Everyone
I have checked on this again and they will not be released in Q2 it looks like Q3 is the new launch time. I am very sorry for the inconvenience.
DarrenM
That is really disappointing and I am going to have to reconsider my options now perhaps.
DarrenMas a side note, I do think that you have a bug/flaw in the router. My Orbi router is currently placed in the exact same place where my single unit routers used to be and devices right next to and certainly within "line of sight" of it do not connect to it and/or if they do, the performance is dreadful. My iOS devices always want to connect to the Satellite which is on the other side of the house and quite often will simply give up and switch to 4G/mobile rather than try to connect to the router (even after dropping the connection, they do not reconnect to the router). Perhaps this is part of the issue and is creating the need for an additional satellite where one is not needed?
Hi Darren - could you please feedback to Mr Netgear (!) the huge disappointment from members on this forum? You would have hoped that Netgear would be aware of building constructions in the markets they serve - yet the focus on having satellite availability in the US but not across Europe - and for me personally the UK - really does seem based on inadequate market knowledge! This system launched in October in the US - special offers in CostCo for the 3 pack - and yet here we are in Europe still waiting for this over 6 months later - and being told it could be over 9 months before we catch up with our US cousins? What on earth takes so long to roll out across multinational markets - surely the manufacturing base could ship to multiple markets simultaneously? Is Netgear really claiming they are supply constrained? I don't see other manufacturers adopting such a parochial US perspective - and it is clear that many of us are frustrated - some to the point of buying an alternative solution because it is available in Europe - so disappointing when the product seems to be so good!!
This is beyond a joke,
05 Dec last year I paid a premium of £398.58 (approx $500) for a whole home Wi-Fi System in the knowledge that I would probably need an additional satellite as I wanted a media room in the garden. I had pretty much accepted that I would have a month or two wait for the additional satellite but went ahead and purchased believing the month or two wait to complete my setup would be worth it in the end.
Never in my wildest dreams did I expect a company like Netgear to basically "do the dirty" and not make the product available.
Now I face at least another 3 month wait (having waited 4 months already) or start looking for alternatives. Obviously replacing the part system to start afresh with another product is out of the question due to the costs involved, so I will end up botching a superb WiFi system to meet my needs whilst I wait for Netgear to finally release an additional satellite that should really have been made available from the launch of the system.
Disappointed is such an understatement - I'm livid. (especially as Netgear has my product of choice for many years and now it feels like a total let down)
Yes those products are also planned for Q3 in EU.
DarrenM
Hi Darren - so yet more disappointment on the timing of the 3 unit (RBK53) availability in the UK - Amazon had this as end July 2017 - and this has now moved out to end August 2017 - so yet more frustration from a potential customer base who want to buy a product that has been in the USA since October last year!! Surely its time a company that considers itself global to adopt a global persective and treat its European customers to the same level of service as its US customers!! Can you imagine the outcry if Apple said its next iPhone would only be released in the US in October 2017 - but its European customers would have to wait a further 10 months before they could buy it?!! (Or Samsung if you're not an Apple fan!!)
