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Formula155's avatar
Formula155
Aspirant
May 17, 2020

Advanced tab is greyed out in Orbi web admin interface

Hi,

 

I am able to log in to the web interafce on my Orbi router, but the secnd tab for advanced parameters is greyed out. I don't see any way to enable it, and ehwn I click on the greyed out tabb I get an error message saying Can't reach this page. Anyone know how to enable the advanced tab?

 

Thanks.

2 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 17, 2020

    It is normal for the "active" tab to have a white background and the "inactive" tab to have a gray background.

    Can you try a different browser? Or if you don't have another browser, "clear the browser cache"?

    Does this happen if you restart the Orbi? (not "reset".  just turn the power off, wait a minute, then turn it back on and let it start up.  I find that "electronics" take WAY longer to finish their startup than I expect.)

    • Formula155's avatar
      Formula155
      Aspirant
      May 17, 2020

      Thanks for the note - it seemed to be clearing the cache that did the trick. I think I was a little confused by the fact that the tab was still greyed out after I cleared the cache - I assumed it hadn't worked but sure enough when I clicked the advanced tab came up.

       

      Thanks again.