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Forum Discussion

monroema's avatar
monroema
Follower
Dec 10, 2018

After Orbi factory reset, Disney Circle app "Can't connect to Circle"

After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboo...
Troubleshooting
ekhalil's avatar
ekhalil
Master
Dec 11, 2018
monroema wrote:

After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboot and then re-enable Circle. 

 

When I view a profile in the Android app I see a message at the bottom which stated "Not connected to Circle!" with a button to RECONNECT.  When I click that button is show "connecting...".  Then there appears a "Connections" button on the bottom.  When I click that button I get the message  "Can't connect to Circle".

 

Any insights or suggestions would be appreciated.  


Thanks!

That's the way Circle works! Every time you do a factory reset for Orbi you will need to reconfigure Circle from scratch. It seems that there is a certain Circle "ID" in Orbi that is cleared when you do a factory reset.