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Forum Discussion
Alarm components need 2.4GHZ - help!
Hi folks. I have a Frontpoint alarm system. The main alarm panel (brain of the system) needs to be on the same frequency as the keypad (device used to engage and disengage the alarm with the code). Th...
Very interesting thought. You are right, I do not need WiFi to run the system. However, the keypad I’m referring to is not the “normal” keypad that I have at entry points of the house where I enter the code. Those are basic little pads that connect to the hub like the sensors do. In addition to these keypads, we put a more functional touch screen keypad in the master bedroom that operates more like a tablet. I will call support back and see if that touch screen only functions with WiFi on or if it’ll communicate like the rest of the sensors even without WiFi on.
Funny, on the FrontPoint website they do not list the user manual for the “Hub” or the “touch screen keypad.” They only list user manuals for the old Equiptment - such as the old analog control panel and the old touch screen panel. UGH
Funny, on the FrontPoint website they do not list the user manual for the “Hub” or the “touch screen keypad.” They only list user manuals for the old Equiptment - such as the old analog control panel and the old touch screen panel. UGH
Instarand wrote:
Very interesting thought. You are right, I do not need WiFi to run the system. However, the keypad I’m referring to is not the “normal” keypad that I have at entry points of the house where I enter the code. Those are basic little pads that connect to the hub like the sensors do. In addition to these keypads, we put a more functional touch screen keypad in the master bedroom that operates more like a tablet. I will call support back and see if that touch screen only functions with WiFi on or if it’ll communicate like the rest of the sensors even without WiFi on.
Is this the touch screen keypad? https://www.frontpointsecurity.com/shop/touchscreen.html and https://www.frontpointsecurity.com/blog/introducing-the-new-touch-screen-control-panel and https://www.youtube.com/watch?v=OV3nX9zlYMc
The product description indicates "The Frontpoint Touchscreen requires WiFi and to be connected to the same network as the Frontpoint Hub." Notice that it does not say "on the same WiFi channel", only that it must be connected to the same network. All of my Internet of Things (IoT) devices operate this way. (smart plugs, thermostat, cameras, etc.) They may be connected to WiFi on a 2.4G channel while my smartphone is connected to the same WiFi on a 5G channel and they still communicate.
Just as an "aside", I am sure you realize that if the electrical power goes out and WiFi goes down, this touchscreen will be inoperable.
I remain confused about another issue:
Instarand wrote:
So what’s happening is that the keypad stays online while the main panel is on 2.4, but randomly when the main panel switches to 5, the keypad disconnects.
In my experience, "things that don't move" tend to connect to a WiFi system and remain connected. Once a WiFi device has selected which WiFi it wants to use, it usually stays. That is one of the most common complaints about mesh systems. ("Why does my device not connect to the Orbi that I think it should?") The Orbi web interface Attached Devices page or the Orbi "app" Device Manager shows the Frontier Hub changing connections?